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Very good 8.0
Based on 3352 reviews

Recent customer comments

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Very good

based on 3352 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.3

Ching K.
September 19, 2014
Good choice :) safe and good service
Good service, convenient, good location
Enjoy it! :)

Judy P.
September 18, 2014
Superb guest services
efficient and friendly guest services, location
We were totally impressed with the efficiency and the friendly service with attention given to the smallest of comments.

Emilya L.
September 17, 2014
Good location, clean
varieties of breakfast to choose from, 4hr chauffer package and comfort room
Overall, we enjoyed our stay there

September 17, 2014
Good Location
Location, Clean and Friendly Reception

Choon T.
Hong Kong
September 17, 2014
Location, Warm Staff
Location, Service, Enviroment

tuekwah N.
September 16, 2014
Very good
Location, food and staff
Good location...surrounding by the shopping malls and the local food store near by...

hanizah N.
September 16, 2014
Excellent choice
Location in the city, easy to walk around, friendly staff and nostalgic feeling
Unforgettable and excellent experience. Definitely will come again

Khoo Y.
September 15, 2014
F&B, cleanliness and staff attendance
It's great and we definitely will come back. Love their breakfast, staff attendance, bell boy service and etc.

Nurmalasari M.
September 15, 2014
Well-maintained 80/90's style
Well-maintained and quite clean
A very cold room despite having readjusted the controller.., old box tv... But well-maintained, just as when I first visited Shangrila in 1995.

United Kingdom
September 15, 2014
A room without a view
Professionalism of staff, efficiency and cleanliness
The room was clean, of a good size with a comfortable bed. However, I changed my room because it looked onto a building site. The second room I was allocated faced the back end of a car park with a golf-shaped building with no windows, The swimming pool shown on the internet does not show its true size. It is a puddle compared to many other hotel pools, and as such disappointing to the tourist and business traveller. Apart from these two complaints, the staff are highly professional, very accommodating and do their best to satisfy customers needs. The hotel has an inviting foyer with friendly, welcoming staff. It is very to close to some shopping malls. There's a free shuttle service to their Golden Sands Hotel and Shangri La Hotel on the best beach in Penang.