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Excellent 8.2
Based on 206 reviews

Recent customer comments

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Excellent



based on 206 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.5
  • Location 9.1
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 7.4
  • Food/Dining 8.6

nicolas L.
France
October 05, 2015
Good but was better before
Food, beach,
High standard vs other hotels on the beach but very expensive and not sure it is a good value for your money when you compare it with other hotel of this quality

RUDU F.
China
September 20, 2015
nice hotel
location staff and food
veegood

Eileen T.
Malaysia
September 08, 2015
most expensive + luxury + modern
Free evening drinks + excellent service + comfortable room
1. Land transfer (RM120) and boat transfer (RM160) well arranged by Mr. Saiful & Ms. Esther despite last minute request and payment made. Very understanding to allow quick dropby for guest to shop for localties/souvenirs. 2. Upon arrival at Resort around 11.30am, led by resort staff to Santai Restaurant for generous welcome drink (fresh fruit juice in full wine glass) while receptionist was checking us in (we dont have to wait/stand at counter). And by 12noon, room was available & we were allowed to enter early at no additional cost! Very flexible management! 3. Each guest has FREE 2 glasses evening drinks everyday 5-6pm, generously without restriction on menu i.e cocktails, mocktails, fresh fruit juices, beer except wine. Just too bad no re-stock of fresh coconut during our stay. And would be more sincere if no timeframe restriction. 4. Excellent service frm kitchen on fulfilling request for room service (meal order of seafood platter for 2 pax) around 10pm despite kitchen was closing. It was our 1st night & we didnt expect entire island's cafes & restaurants in total darkness by 10pm (Night is still young for city people like us)! My gratitude extends to each staff who prepared the dinner for us, saved us from hunger! TQ & the meal was really impressive & tasty! 5. Room is spacious and well maintained except for sandy floor which is understandable (not easy to be sand free when the beach is just in front) 6. Strategically located at far end of Long Beach where right in front the beachfront resort, many fishes visible, great for snorkeling. Just worried that the ongoing construction next to the resort (seems like extension of the resort) will contaminate the sea water and kill all fishes (the beach sand in front of resort already polluted) 7. Breakfast was included every morning and the choices were limited, just enough to keep you fed. They do have nice croissant, scrambled egg, fried kuey teow. Overall, healthy breakfast, i would say.

GIM T.
Malaysia
September 08, 2015
RELAX AND GOOD HOTEL
GOOD FOOD, GOOD STAFF AND GOOD OPERATION MANAGER
RELAX AND HAD GOOD FUN.

Lucas B.
Netherlands
August 15, 2015
The Bubu Beach and Bubu Villa are best the bay
Great location and view

Mischa B.
France
August 08, 2015
Wonderful beach
Beach, situation and globally the staff (except the manager)
Very nice days in one of the most astonishing beach. Everything was great, except they missed our transfer from hotel to the pier. The manager more or less blamed us and pretended our case was unusual but we discussed with other guests who had the same issue. It seems also there are heavy constructions going on. So check before booking!

Shanthini K.
Malaysia
July 21, 2015
awsome
convenient , clean and relax
Excellent, relax and enjoyed. but no T.V. in room. so all you need to do is out door activities.

Peter C.
Australia
July 15, 2015
We have arrived in paradise.
The location and views of the tropical surrounds. The amazing food at the restaurant. The excellent ever helpful staff, nothing was too much trouble.
Awesome, from the moment of our arrival the whole experience met our expectations. Our room with the an ocean vista was lovely. The soft white sand leading to the crystal clear waters with marine life was so good. The water is unbelievably warm too, swimming is just amazing and being able to snorkel down right in front of the resort and see fish was a lovely experience. Two free cocktails for each guest every night was an added unexpected bonus. When I was in need of some medication which I needed prior to flying home the staff went above and beyond and supplied some of their own, which worked, thank you so much. We hope to return some day for another stay.

Raymond P.
Netherlands
July 14, 2015
Nive resort on great location
Great location, very nice staff, good activities
Very nice stay, only a pity that the neighbours had big construction going on.

Ket O.
Malaysia
July 13, 2015
Convenient and full guide to go to the resort
Fully guided tour from airport to the resort, nice restaurant environment and Quiet place
Everything was good including the services, the cleanliness but the room are quite out of my expectation. The charges hits RM2k for 3 night stay deluxe room in perhentian island so I expected more than just a room that just fit a double king bed and a small wardrobe.