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Recent customer comments

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Very good



based on 4864 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 7.7
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.5
  • Food/Dining 6.9

Rozilawati I.
Malaysia
December 14, 2015
good service
The room with swimming pool is great, the staffs given a very good service, the facilities.
I stayed there with my family last week. I was suprised being given free upgrade from executive to premium vila and on top of that a sea view room makes it even more better. The kids have a blast time with a pool in a room. The pool is nicely covered from peoples' view. Appreciate that. The room and pool are clean and well kept. Both my husband and me can work on our laptop while the kids still having a good time under our watch. We have a superb time and definitly will come again next year. The staffs is very friendly and helpful. Thank you for such a memorable holiday.

sharul A.
Malaysia
December 13, 2015
Awesome place
Food, room, staff
Did had a great and fun holiday

Dat L.
Singapore
December 13, 2015
Not really good
sport activities
Overall not very pleasant stay

Mohammad R.
Singapore
December 13, 2015
Fun for family especially the indoor Swimming pool
Indoor swimming, archery and scenery

Hew W.
Malaysia
December 13, 2015
no beach for this hotel
in room pool
This hotel does not have it own beach. So wasted.

hafizah N.
Malaysia
December 13, 2015
Very good place
Good staff, best among the best
Very comfortable, & thousand like

ZARINAH H.
Malaysia
December 13, 2015
Relaxing holiday
Helpfull and responsible staff, Room superb & value for money
Great holiday for us and kids are very happy! However,mgmt have to allocate at least 1 parking lot for each unit. Terrible to get parking.

MD Z.
Malaysia
December 12, 2015
Very Lack of Customer Service and Food Preparation
1)The unique of private pool concept in the room (2)Food Varieties-Breakfast (3) Quality Room
I would not comment more details here. Just rate those below as out of 10 rate : 1)The customer service during cx in : 3 2)The customer service during cx out : 1 3)The Room / Pool Condition : 8 4)The Car Park Space : 2 5)The Location of Grand Lexis PD : 8 6)The Breakfast Buffet: a)Staff at the receiption counter : 1 b)Staff inside : 8 c)Food Varieties : 8 d)Food Quality : 8 e)Hygenic condition in related to flies : 3 f) Food Servings : 8 7) Overall : 4 out of 10, if out of 5 stars i would give 3. Grand Lexis should be shame of they claim themselve 5 stars. Please revise themselve. Even lot of Kuala Lumpur Hotels are far outstanding than them. They are only best as coming up with private pool concept idea. Nothing more than that.

Masni M.
Malaysia
December 12, 2015
suitable for family
the staff, the room and the pool

Zaid I.
Singapore
December 11, 2015
Best resort
Clean, good amenities and location
Excellent