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Recent customer comments

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Very good



based on 4900 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 7.7
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.5
  • Food/Dining 6.9
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Irene T. from Malaysia
Couples
Stayed one night in July 2016
Luxurious stay
Premium pool villa is very luxurious. Room and pool is very well maintained and hygiene. Buggy ride is available upon request, very convenient. Game room is pretty big and has quite many games. Overall it was a very pleasant stay
Reviewed July 10, 2016

Lim L. from Malaysia
Families with young children
Stayed one night in July 2016
Need to be upgraded to match the 5 stars status
Always have problem with the door key lock system. Toilet flush is not efficient. Have to wait very long (10-15 mins for the next flush). Overall, not too bad.The pool and the room is clean.
Reviewed July 10, 2016

Joyce T. from Malaysia
Families with young children
Stayed one night in July 2016
The private pool is nice
Being upgrade to Grand garden villa. The room is very spacious and the hotel has many games for kids. The hotel location is excellent and very convenient to town areas for food hunting. My kids love the private pool in room (4 feet) and they can swim at any time.
Reviewed July 10, 2016

ZAIMATUL A. from Malaysia
Families with young children
Stayed one night in July 2016
A night at Grand lexis
As overall experience just ok.
Reviewed July 10, 2016

Grace H. from Malaysia
Families with young children
Stayed one night in July 2016
Nice and relaxing gateway
One thing I like about the stay is you can choose to stay inhouse with all sorts of facilities available- spa, indoor and outdoor games, karaoke, gym room, small "beach" for sand playing and of course restaurants and bar for food. Well, all listed above are on additional charges. I am staying in water villa, room is clean with small pool attached. Worth the stay but slightly too pricey.
Reviewed July 10, 2016

Phyllis N. from Malaysia
Families with young children
Stayed one night in July 2016
Overall a nice place to stay for family
It will be better if have extra bed service provided
Reviewed July 10, 2016

NORASYIKIN I. from Malaysia
Families with young children
Stayed one night in July 2016
Exaggerated value for money
Room space is small compared to price, very pricey, not enough parking spaces & have to share with others although i book villa, many ants in the room
Reviewed July 09, 2016

DAPHNE C. from Malaysia
Couples
Stayed one night in July 2016
Slow work efficiency of the staff
Slow buggy service as waited for 20 minutes long but no appear too. Nearest parking lot should be of first come first service basis and not for reservation lot purpose as its not fair for those who found the parking lot but being refused to park by the guard who direct the traffic. Mug in room is not clean too.
Reviewed July 09, 2016

jasmine T. from Malaysia
Families with young children
Stayed one night in July 2016
Big room with private pool
We stay on grand private pool room. It was upper floor water villa. Room was big can fit one family. Just the bar live band not so satisfied.
Reviewed July 09, 2016

LOW F. from Malaysia
Families with young children
Stayed one night in July 2016
better than kukup
Cleaner but need to stay in the room near to the shore
Reviewed July 09, 2016