Berjaya Tioman Beach Resort, Tioman Island

- rooms (standard chalet) lacked basic things like clean toilet, coffee mugs, safe deposit vault, drinking water - We had 2 rooms next to each other and one of the rooms was clearly ill prepared - only after going to the room we realised we had 2 separate single beds rather than having 1 double bed. Information should have been provided by the staff at checkin - the toilet bowl was not cleaned which is pathetic for a 4 or 5 star resort like this - they had universal TV remotes in rooms which were no way intuitive to use

Sightseeing/Attractions Tip : the blue boat coral island charter was superb.

The beach in front of the resort was not all very beautiful, and the charges of the hotel for activities are a little bit expensive. The room facilties is a little bit aged. In the evening, the light for the walk path was rather too dim.

I wish that there were more night life activities,For example,a theme park. The food was expensive.

Some parts of the resort need renovation, especially the public toilets, both at the lobby and Restaurant. Food is pricey. Exorbitant at the resort restaurant, and pricey at the Chinese Restaurant just outside the resort. Corporate Service could be improved. Staff are not rude, but seem to lack a corporate culture in customer service.

Restaurant Tip : The Chinese Restaurant about 20 mins walk from the resort (not the one just outside) is more reasonably priced and the food is great. Be prepared to wait for a while for your food though.

A free shuttle to Tekek Jetty will be nice

Sightseeing/Attractions Tip : Coral island is a must. The water is calm & the fish is "friendly"

Some staff members did not speak very well English.Only one restaurant out of four was open and it was booring to go to the same restaurant for a whole week.

Unfriendly customer service at reception. Lack of listening capabalities with some of the receptionist and simply deny to help.

Hotel needs renovation and proper maintenance especially the aircon, bed and bathroom. Rather noisy from the beachside bar until 11 pm. Windows of sea facing room do not have views of the sea from inside the room as the bathroom is located in the prime position without a window. Recreation activities at the hotel are over priced.

Travel tip : Do exploit the complimentary bus service to the airport to have meals around the village near the airport. Bring some Malaysian currency to the island. Be careful not to be over charged by the person collecting the marine reserve fees at the airport. Do go outside the hotel gate and watch from a bridge 1 m long lizards in the stream. If you go trekking near the hotel, do put on insect repellent.

Food quality is just OK,

The whole resort appears to be running on empty. They don't seem to fix anything until it's unusable and general maintanence appears to be minimal. Why were there only 2 members of staff on duty at reception when they were expecting 50 people on the last flight arrival of the day? Why wasn't the paperwork made ready in advance for our arrival when they should have known we were on the flight from Singapore?

Beach is kinda small and not that powdery white. But still beautiful

Restaurants is to expensive.

Restaurant Tip : Just outside the gates of the hotel there are Chinese and Malay restaurants with good food and much better prices.

Bathroom-toiled didn't flush well and shower had no pressure

Sightseeing/Attractions Tip : Kayak out to rengis island (very close off shore from the resort) and snorkel there-awsome!

Staff attitude

The hotel is very isolated and there are no shuttles into town that are available to guests. Food is an issue: There is an evening a breakfast buffet that was fine but pricey, the a la carte menu is very pricey, limited, and not that good. There is very little to do aside from swimming and sitting, and all of the recreational facilities (ie. pool, exercise room) close down at 7:00 pm. Reception staff were often not helpful and did not have information that I would expect they are frequently asked about: for example, they never had the ferry schedule until the night before -I know a schedule is posted several days in advance (I saw it!); similarly, they did not have bus schedules into major places (ie. K-L or Singapore - since they only have to be concerned with what leaves Mersing, this really isn't that complicated!) They didn't have phone numbers even so that the guest could call and try to organize! This made trying to figure out how to get off the island difficult.

Sightseeing/Attractions Tip : Do organize to take a water taxi to see other parts of the island. Solang Beach is worth seeing and there are neat (and very cheap) restaurants available). There is not much available in the shops in town near Berjaya, but what is available is cheaper than elsewhere on the island.