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2015
Excellent 8.8
Based on 1650 reviews

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Excellent



based on 1650 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.8
  • Service 8.7
  • Value for money 8.9
  • Food/Dining 8.4
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OOI E.
Malaysia
June 23, 2015
Clean, well taken care, good house reef.
House Reef, cleanliness. Fair variety and taste of food. Guest service is doing excellence job. However some hotel staff is lack of smile and enthutiasm especially front counter staff. Overall is good
Good stay, will recommend to friends. Clean and well maintaned rooms and good house reef. Fair food range, variety and taste. Sign boards and side lamps could be improved along pathways. Room wifi could be improved as well. Great assistance from guest service. However the sea plane transfer upon arrival could be better planned, such as lesser stop among other islands before actual stops at Vilamendhoo. A bit dissapointed on return sea plane transfer arranged by hotel, as schedule is too tight not considering travellers on budget airline which is subjected to neccesary check in time at counter. No proper instruction or briefing done about return procedures as many is 1st time travellers and info only available late after 8pm the night before return. Some inconsiderate guest scattered around and taking own sweet time resulted hotel staff looking around for guest taking same return transfer. At such proper instruction needed to be brief to all guest upon check in. No info given by hotel staff despite flight schedule changed as International return flight was delayed 1 hour and 20 min. Sea plane was late and causes more stress thinking about chances of missing flight but in actual flight was delayed. Sea plane transfer should be better managed as it makes me feels as if they are only responsible for the transfer from hotel to airport but in actual fact guest is not given a choice to choose the sea plane timing and the urgency is not imparted by Sea Plane company either.

Karen C.
Singapore
June 22, 2015
Relax & enjoyable
1. Good excursion programs 2. Relax and comfortable 3. easy access within the island
Make sure you book the free sunset cruise upon arrival. Went on the turtle trip, the guy double up at the gym was leading our family, he ensured all of us get to see something, great guy! Even for the paid excursion trips, early reservation is advised. Kayaking was fun and a MUST, if you can - go round the island. We stayed 2 nights at the beach villa and 2 nights at the water villa, a wholesum experience At the buffet - the local chef at the counter need to "beef up" service standards esp. to Asian guests, once I stood at the counter alone for a moment, he pretended not to notice until I signal him to come over. Every time an Asian approached the counter, his smile dropped on the floor. The resort should get their staff to look at a mirror in the kitchen to warm up SMILING before serving Asian guests, your line of business is after all - customer service. Make sure to confirm your return seaplane flight even upon arrival. My experience - our departure on 18/6 to Male for 1 night, we clearly communicated with the reservation via email that we stayed at Male for 1 night before int'l flight back home on 19/6. We assumed the seaplane will schedule either noon or evening flight on 18/6 On 17/6, we checked with the reception on our outbound seaplane and was surprised that the seaplane schedule for us was 9.20am on 18/6 because the reservation thought our int'l flight departure was 18/6 noon flight. They focused on flight departure instead of dates. We asked for a later schedule and was told it was not within the resort's control. We asked to speak with the reservation staff, after some pushing, we were then changed to noon flight for 5 of us. So please be mindful of such arrangement. Other than the above, we were pleased with the service staff at the buffet and the Sunset Bar, great service guys! The room was cleaned in the morning, the service staff will ask if we'd like to clean the room at night (!! again?)

TENG C.
Singapore
June 22, 2015
no bad resort, good price
Food, location and island view
Everything good, but the wifi very bad, in sort sometimes could not connect, sometimes automatic disconnect. It is no good feeling.

rami M.
Lebanon
June 20, 2015
Amazing
Island , reef, hospitality
Short but like a dream

Nitin T.
India
June 18, 2015
serenic n relaxing place
ambiance..hotel services..food..
it was an amazing and memorable experience for both of us..d resort has provided vry gud services as per our expectations.we wud like to visit dis place agn..

salid V.
Thailand
June 17, 2015
Great hotel great service for getaway
The under water coral reef and fish also the excursions is great and beach
The villa is nice beach is great white sand beach with corals and a lot of fish. Also trip on seaplane is nice and cost is acceptable 340 round trip. Service is nice start at airport and hotel. We went one sunset and swim with sea turtles and fishing. Food is good and the package all inclusive is worth to have drink and snack at the bar for 24 hrs. And free sunset cruise.

Nikolay P.
Russia
June 13, 2015
Nice holidays
Diving team, diving itself, sea
I spent almost 2 weeks on the resort, it was amazing. The main + are: Great resort for diving and snorkeling. Experienced diving team of professionals, cool, friendly Spa is nice but not the best, I went just to relax after swimming and diving Food is good Some bullets which still need improvement: Not enough sockets in the room - we had 1 broken, 1 was broken because of hair dryer and only 1 worked properly. When you have cameras, phones to charge - it is not good Gym could be more equipped. I went to gym almost every day at 6 pm - when it is dark but early for dinner. There are no even simple equipment... Sometimes the staff was slow, I have to call several times for example to change beach towels. In general I would recommend the hotel!

fahad A.
Saudi Arabia
June 11, 2015
Ok
Location, staff and entertainment
It's awesom and everything went well as i expected. الجزيرة ممتعه وجميله والفندق رائع ونظيف ولكن للعائلات المحافظه تنبيه انه الاجانب في المطعم لا يتقيدون باللباس المحتشم

mun W.
Malaysia
June 06, 2015
Stay in beach villa
House reef
Everything is good. We stay in both beach villa and water villa. The condition of beach villa is good, but there is still room for improvement eg. no toothbrush is provided, safety box is not functioning. Another weak point is that the staff takes long time to respond to the email (around 3 - 7 days to reply your email). It would be better to get a faster response (within 3 days).

mun W.
Malaysia
June 04, 2015
Honeymoon Trip
Nice room and view, Good service, Comfortable
The water villa is really good and even exceeded with my expectation. If want to enjoy the clean and clear water or snorkeling, just need to step down from the room and you could see plenty of fish and coral. There are variety of choices with international foods and really taste good and I've never feel hungry or thirsty during my stay (With all inclusive plan) Minor improvement shall be consider is receptionist have to be more efficient during the check out, or could be more staff to manage for this in order to not causing any long queue and waiting for check out, plus the lobby is hot because of lack of fans. Be prepare for long waiting at the airport if your flight is at night due to the seaplane schedule latest is around 3:30pm must travel back to airport.


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