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Paul N.
Couples
United Kingdom,
May 24, 2013
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Friendly staff
Super helpful staff, lovely courtyard, good food
7.7
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Kate L.
Solo travelers
United Kingdom,
May 23, 2013
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i was disappointed with the standard of the room
the staff made every effort to solve the problem and found me a room of a much better standard
5
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Kay Y.
Solo travelers
Hong Kong,
May 11, 2013
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Valued budget hotel. Great location.
Friendly staffs, great location, good price
8.3
I booked a standard room via Agoda, staying for 2 nights. Coming back after 2 weeks from trekking, the staff upgrades me to a luxury room at same rate. Hotel is at the north edge of Thamel. Just across a busy street to get into Thamel.
Bad thing is, Internet is poor and unstable. However, this is the problem of Nepal rather than this hotel, I think. Electric is another problem too. Electric cut off few times per day.
Anyway, the hotel is good, valued budget hotel in the midtown.
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John W.
Solo travelers
United States of America,
March 21, 2013
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Decent hotel Great Staff
Location is good. Staff is very nice.
8
Hotel Encounter is at the very top oh Thamel. The staff is very attentive and the manager/owner? is very nice. Was able to hire a car through him for day trips.
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Stephanie G.
Couples
United Kingdom,
March 01, 2013
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Friendly, clean and value for money
The staff, the large rooms and the view from our room
7.7
This hotel was ideal for our small budget - close enough to Thamel but not right in the midst of it. The staff were really friendly and helpful. The view from our room was excellent, although it was very noisy during the day as it was located over a school. There were quite a lot of dogs barking at night, although that isn't the fault of the hotel! We would definitely stay here again.
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Cherciu O.
Solo travelers
Romania,
January 25, 2013
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iff i whas know the condition of the hotel i will never give to you my card details . i paid for something which its not existing. internet availeble only in rooms at the same side of the building with reception and this only when it is electricity.
half of the time no electricity than internet ......there still its cold and in the first night i sleep with 2 pcs socks and with my clothes on me. shower in that cold after maibee i go too hospital.airport pickup i paid 700 rupees one time. verry bad experience thanks god i stay only 2 nigths.
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Md A.
Families with young children
Bangladesh,
November 18, 2012
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Hotel was good. Specially location. All the places of my interests were near to the hotel.Bedside lamps should be changed, cause those are very dangerous for kids.
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David B.
Couples
United States of America,
November 17, 2012
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terrible rooms- uncaring management
close to Thamel- is the only positive for the hotel
3
Our deluxe room was terrible...the shower was on the wall in the middle of the sink and toilet with no partition just a drain in the middle of the floor... so that when you took a shower water went everywhere and puddled on the floor. We only had hot water one day out of the 4 days we stayed. A couple of days there was not even cold water running. The bathroom window had missing window panes which allowed cold air to enter. The heater/ac was on a timer and would only stay on a couple of hours at a time thus a cold room to wake up. The bathroom was very cold with water remaining on the floor and no heat. Electric outages were frequent. The room safe is not bolted to the floor. We did not receive any maid service.
When I approached the management with my concerns I was told they were working on the problems and that it would be better next time. I am sure these problems had been occurring for years with no corrections.
I asked them for a late check out the day we left to accommodate for our problems and was told that they could not.
This hotel is only concerned with getting your money and customer service is unimportant to them,
Travel tip:
Room Tip: Other hotels in the area would be a much, much better choice.
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Siu K.
Couples
Hong Kong,
October 30, 2012
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Great location with a very nice Garden and lobby
Good location, nice garden, quite
6
Good: Convenient location, Nice and spacious Garden/lobby/dinning place, my room (super Deluxe) is spacious and well facilitated, Toilet,hot water,towel & drainage are satisfactory, Clean & quite
Bad : Front desk/lobby staff are not helpful and inefficient with poor communication
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Agnieszka D.
Couples
Poland,
October 29, 2012
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Great location and friendly service
7
Simple but clean rooms. The hotel is definitely very good value for money, staff was very friendly and helpful. Location is very convenient for thamel but a bit further away from all the rush
Hotel Feature Tip:
ask for a room away from the staircase! it will be much quieter
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