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Recent customer comments

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Very good

based on 511 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 6.7
  • Location 7.2
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.4
  • Food/Dining 7.0

Edward V.
September 11, 2014
Feels like home
Location, staff, comfort
I always stay here because its comfortable and feels like home. I dont have high expectations, just simple needs and this hotel suits me fine

United States
September 10, 2014
My hotel in Angeles, Pampanga, Philippines
1.. Friendly Staff, 2. Efficient management, 3. Cleanliness of facilities
Have been staying at the Phoenix for the past 12 years and will continue to do so as long as the management keeps the current standards.

antonio P.
September 08, 2014
perfect for the perimeter zone
location, staff, quite
If you want to stay in the Perimeter zone, it has a perfect location. Kind and smiling staff. Rooms not fresh but i have nothing particular to complain. Clean and quite...for me enough

David M.
September 08, 2014
well located good budget hotel
great staff good restaurant with 24 hour room service, a bit dated but very clean and well located near perimeter bars.

Peter F.
United Kingdom
August 04, 2014
Home from Home
The Staff are great, the food is good and the place is genuinely welcoming.
I love this hotel. It is not for everybody and it won't meet 5 star standards but for me that is not important. What is more important to me is the genuine warm welcome that I receive when I return. Sometimes I almost forget that its a hotel because the staff are so welcoming, they feel like real friends. But even if you have never been there before why not give it a try. You can show up in Angeles without knowing a soul in town, check in to the Phoenix and go sit in the restaurant / bar. Within 10 minutes you will have a room full of friends with everybody happy to advise you where you can go to find whatever you are looking for. I just wish there was more water pressure in the shower!

Lloyd B.
United States
July 09, 2014
Sports bar, friendly staff, clean rooms,
It was good I had to return home 3 days early and they refunded me my money which was great. The people there were very nice all of them and they had a great sports bar running 24 hour.

United States
July 08, 2014
Great quite hotel, in a good location
Location, staff, food
This is my third time staying at the Phoenix hotel, I once again. I enjoyed my stay. The Phoenix Hotel is becoming one of my favorite hotels to stay when in Angeles. The staff is Top notch, the food is good and the location is ideal as it in quite area, but not too far from the main strip. Most importantly, in the rooms the shower water is hot, the Air Con is cold and quiet and I sleep so good when I am staying there I highly recommend the Phoenix Hotel. On another note, One of my mates came down from Manila for an overnight stay but had to leave due to a family emergency and forgot to pay for his accommodation. The Staff at the Hotel were very professional (they did not chase me, call my room or police and get all crazy); they waited until they saw me later passing the reception desk in the evening to inform me of what they thought had happened( my mate not paying his bill) and I was able to cover my mates charges. No need to call the boss or management, it was handled at the appropriate level. A+ to the staff at the Phoenix.

Richard S.
United States
June 15, 2014
Comfortable, pleasant and friendly
Excellent staff 24 room/restaurant service perfectly located in Angeles City
Thoroughly pleasant, enjoyable experience. The Phoenix is a reliable venue and my first choice when I need to stay in Angeles City

Arran B.
New Zealand
June 13, 2014
Not a new hotel and a bit weary in terms of decor
Price, location, friendly attentive staff
A slightly dated hotel but rooms are spacious and location is good

Dieter B.
June 09, 2014
near to the mall (SM) and to night entertainement
quiet location, friendly staff and owner, swimming pool, restaurant 24 h open, have daily newspapers
satisfying same before (I stayed there already several times and I'm planning to be back)