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Recent customer comments

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Good



based on 206 reviews
  • Hotel Condition/Cleanliness 6.2
  • Facilities 6.8
  • Location 7.8
  • Room Comfort/Standard 6.8
  • Service 6.6
  • Value for Money 6.3
  • Food/Dining 5.5

Cristine V. from Philippines
Business travelers
Stayed one night in November 2015
Not worth your money!
cool aircon
My colleagues used to stay in this hotel during business trips so i thought why not give it a try (coz i always stay in anilao during batangas business trips). A receptionist answered my phone call. I asked for their rates and he gave me a different rate from what i used to know (as per my colleagues who just went there a day before me. And they book through phone too). I asked if they had promos and he said none. So i opt to end the call and use agoda instead. And BTW, i booked rooms for 1 night. When we arrived, Female receptionist on the night shift was sarcastic and unaccommodating. I asked for a room with 1 bed for my agoda booking but she irritatingly answered me that my booking was for 2 beds and the one solo bed has additional fee. I am willing and capable of paying for the extra fee but she was showing a attitude. I also asked about the room promo posted in the reception but then she irritatingly gave me non sense answer. So i cut the conversation short and proceeded to my room. This hotel shows its age. Old, unmaintained, creepy elevator, loud print on sheets and curtains (instead of the usual plain white sheet), stained bathroom and toilet. One thing i liked about this hotel. Aircon is cold which is enough to cover the whole room. (but noisy). Maybe a training would help these people in maintaining a good customer support and service. Also, clean the toilet bowl please. It cries for thorough cleaning and scrubbing. accommodations are way expensive than this hotel but I would prefer staying in a place worth my money.
Reviewed November 28, 2015

Michael K. from United Kingdom
Solo travelers
Stayed one night in March 2015
Convenient Location
Convenient Location next to Mall
Convenient Location next to Mall Didn't eat at the hotel
Reviewed September 19, 2015

Mark C. from United Kingdom
Couples
Stayed one night in August 2015
Terrible old dirty ! Not even a flat screen TV.
Terrible !
Reviewed August 28, 2015

Glennuel G. from Philippines
Couples
Stayed one night in June 2015
Convenient
Good location, near food chains and hotel service
Receptionist was able to assist us on our needs. The pool is nice to swim on a hot afternoon. Will definitely go back here anytime soon. Overall rate is 7/10.
Reviewed June 10, 2015

RHOEL I. from Philippines
Couples
Stayed 2 nights in May 2015
Value for money (for the promo)
1) Cool airconditioning, 2) Just beside SM mall, 3) swimming pool is okay
Overall, it was a good stay, value for money. The room is clean, the recep, security guards and maintenance men are friendly and accommodating, kudos to them! Great location just near the mall, with ample parking space and strategically located along roads going to the distant beaches. However, I would like to make some suggestions such as: 1) replace or detach the floor carpet, too old and risky for those with allergies 2) replace the towels with new ones, it's too overused 3) replace the TV with flatscreens/new ones, since the cable reception is too snowy/not clear 4) weird shower faucet...you have to pullout the snug in order to release water from the overhead shower 5) replace the bed comforters with new ones, it's too old and overused
Reviewed May 26, 2015

Helen M. from Philippines
Families with young children
Stayed one night in May 2015
Clean
Clean, affordable & convenient
Fine
Reviewed May 21, 2015

Maria R. from Philippines
Families with older children
Stayed one night in May 2015
near the mall
near the mall & comfortable
Nice! Hot water could be hotter
Reviewed May 17, 2015

Michael S. from Philippines
Solo travelers
Stayed one night in April 2015
Great
Food is great, nice locations and friendly staffs
Excellent
Reviewed May 04, 2015

Robert S. from Philippines
Groups
Stayed 2 nights in April 2015
Location location location
Location location location
Location location location
Reviewed May 01, 2015

Raja H. from Singapore
Business travelers
Stayed one night in October 2014
Short Business Stay
Location, Price, Convenience
Short and Comfortable
Reviewed April 23, 2015