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Good 6.7
Based on 527 reviews

Recent customer comments

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Good



based on 527 reviews
  • Hotel Condition/Cleanliness 6.5
  • Facilities 6.2
  • Location 8.6
  • Room Comfort/Standard 6.8
  • Service 6.3
  • Value for Money 5.9
  • Food/Dining 5.8

Natalia C.
United States
May 24, 2012
Good location, but terrible service
Location on beachfront
The hotel rooms were nice, and it was a short walk to the beach. However, the service was terrible. Checking in was an ordeal which took far longer than it should have considering all we had to do was sign 1 person in and receive the hotel keys and breakfast vouchers. Breakfast was a joke, and should have been served on the beach instead. Finally, we booked a taxi for the 8 of us to go back to the ferry 2 days in advance. The taxi was 1 hour late, and we barely made the ferry to Cebu. The hotel receptionist was not even worried, and we had to push and complain multiple times to even get a reaction from anyone. It was a terrible way to finish the trip.

Rhonalyn B.
Philippines
May 24, 2012
nice hotel but limited place to hang out
accommodating staff
the place is nice but food service is too expensive and not appetizing. hotel tour is too expensive also.

Susana R.
Philippines
May 21, 2012
Hotel Room Accommodation is not value for money!
Location and hotel exterior is great!
The place has many shops and restaurants where you can buy basic needs on a very affordable price. The rooms assigned to us have no hot and cold water such that after the first night we requested to be transferred. The next rooms assigned to us have foul smell in the bath/comfort rooms which is unacceptable considering the hotel's image and internet survey results. We are not very picky guests but it's really a not so good experience to us. First time actually.

Susana R.
Philippines
May 21, 2012
Hotel room accommodation is not value for money!
Location and hotel exterior is good.
Location of the hotel is accessible to shops and restaurants where you can buy basic needs and "pasalubong" (something to give to your loved ones) The rooms assigned to us on the first night has no hot and cold water which is basic to hotels though the hotel staff admitted that they know about it. When we are transferred to another rooms, though there's hot and cold water now, there's a foul smell from the bath/comfort rooms. It's very uncomfortable and unacceptable.

Jennifer Q.
Philippines
May 12, 2012
Beach front
Access to beach. Pool available, breakfast buffet
the hotel's location allowed for easy access to the beach & restaurants. the rooms were nice, clean & spacious. the bathroom was also sizable. the free wifi is only accessible at the reception. if you need wifi in your room, you have to pay.

Daniel T.
Brazil
May 11, 2012
Good hotel, good facilities, good location
Service, facilities and location
Good accommodation, friendly staff and just in front of the beach

judith P.
Philippines
May 08, 2012
clean hotel
the rooms
the cignal in the television is not really good.but the room is big and clean.but i suggest much better if ther is a pool for the children.

Thiago S.
Brazil
May 08, 2012
Great Place
Very Close to the beach
Great room, with hot water, clean and with all the usualy things that the travellers need. Very close to the beach and good employes to help you.

susan A.
Sweden
May 06, 2012
An okay resort
It's clean and tidy. Well situated on Alona beach, service is good.
The free breakfast is kind of terrible and the water pressure in the shower is not enough. AC in the room makes too much noise. Other than that it's a good place to stay.

Katherine U.
Philippines
May 04, 2012
Terrible Service, not worth the price
great location
the room was too expensive for what we got. good location, but the service was absolutely terrible