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Very good 7.5
Based on 561 reviews

Recent customer comments

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Very good



based on 561 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.5
  • Location 8.8
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 7.4
  • Food/Dining 6.9

Radoslav K.
Slovakia
December 05, 2013
The best place for stay on Alona beach
Location, staff, restaurant
We had there a great time. We enjoyed stay and meal at the restaurant. Staff was very kind and helpful. We were the second time on Alona Beach. We be sure to choose this hotel again. Fully recomended.

Fatima A.
United States
November 26, 2013
Relaxing respite
beachfront, jazz band, comfortable bed
We stayed at this hotel a few days after the catastrophic storm. Panglao was deserted which was perfect for us, but bad for business... I would recommend this hotel for anyone but Asian looking guests... We are Fil-Ams and we felt discriminated because the dining staff would immediately cater to American/European looking guests but ignore us. We strongly suggest that management look into this issue... Especially after the disasters, when only local tourists dare go to local resorts. We liked the excellent band whose soothing songs calmed our nerves. We also appreciate the front desk reception staff who provided service with a smile and listened to our concerns. Thanks to housekeeping and the night security staff for doing their job. However, the dining crew failed big time! We hope management would not allow OJT workers to serve customers without supervision and proper training, serving ALL races equally. Hire a restaurant manager to improve service, or risk guests not coming back! Over-all, the stay was good value for the money thru Agoda.com, though there was no internet/TV due to power outages from the storm. The location was right at the beach and just a few steps from various beachfront dining and the room was up to US standards with big comfortable beds. We would like to stay here again but PLEASE improve dining service and treat your guests well.

Ralph R.
Netherlands
November 24, 2013
Great hotel
Very big and nice bed , big and nice room , a lot of restaurants and shops in the neighberhood.
We had a nice beach holiday in Lost Horizon and certainly we will come back again.

Kryn S.
Netherlands
October 09, 2013
adequate
close to beach, close to diving, and affordable
Adequate. Internet was dodgy and often dropped out. Staff is lazy. Even when you suggest resetting a router they just say "oh, maybe its the weather" and then don't do anything about it. Breakfast/food take forever (up to 40 minutes sometimes!). The staff is the laziest I've ever seen. If I go back, I would stay with their neighbour, which is cheaper for food, and way better service.

mark S.
Ireland
October 04, 2013
restaurant was overpriced and poorly serviced
location was fantastic as it was right on the beach

SIMIN Z.
China
September 30, 2013
just so
nothing need to mention
just one day extension coz too tired to move to other

SIMIN Z.
China
September 30, 2013
not that good as Annex
near the beach, near the beach, and near the beach
well, we got only the standard room which is really a pitty. the room CDE located in ground floor are something bad. It's so much worse than last time when we were in Lost Horizon Annex. I would not recommend the beach resort in anyway.

Kyra B.
Philippines
September 20, 2013
Nice hotel with a beachfront view
beachfront location and good food
Our stay with Lost Horizon Beach Dive Resort was okay. Hotel was a beachfront so I like the view everytime I look out on the windows. However, the beach itself is not that good for swimming because of several boats parked in the alona beach. The staff was also accommodating. They offered to move us to a bigger room which is free of charge when they found out that we were 4 in a group. The food also tastes good though it was quite expensive compared to other restaurants. The water on the other hand is another story. The water in our bathroom tastes like seawater. But maybe this is also the case for other resorts. All in all, I can say that my stay there is already comfortable given the price we paid.

Xuan W.
China
September 18, 2013
great location& live music
Less than a minute walk to the beach, great live music,jazz&Bosa Nova,nice staff

Pengxiao H.
China
September 13, 2013
Expensive disaster
Position,there is beach just outside the hotel.
The room is old, the building is under construction when we were staying in, pretty noisy in the day time. You hardly say that the hotel is clean. The room is a bit wet, as it's closed to the beach. The price is expensive as it 's close to the beach. I'm sorry to say, this was a not pleasant stay.