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2015
Excellent 8.3
Based on 1423 reviews

Agoda Verified Reviews

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Excellent



based on 1423 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.7

4 Paul M.
United States
May 29, 2016
Sucked
After we arrived, prior to check-in I asked if we could transfer to the Henann Garden location a couple of blocks down which had direct beach access. They informed me that since we went through Agoda that it wasn't possible, but they upgraded us to "Premier", which I guess meant the third floor on the backside of the hotel overlooking a shantytown in a room with an AC unit that continually froze and thawed and barely cooled the room. This room location only added to the distance from the lobby where the beach shuttle could be found. Premier status also doesn't include Wi-Fi, that's an extra 500pesos....per day, an amenity that is free at the most basic hotels anywhere else. They said we could access the other Henann properties, but when we went to the pool at another location they said we could swim but could not check out a towel from the cabana right there, we had to bring our own towels I guess. When we finally did get in the pool we convinced my 64 year old mother-in-law to get in, which she reluctantly did, and was enjoying herself a lot when she was told to get out of the pool because she had a t-shirt over her bathing suit, it was cotton, and I guess was going to singlehandedly destroy the filtration system, although we counted 5 other people with shirts on that they did not approach, it embarrassed my mother-in-law. Needless to say, I would not recommend this hotel to anyone.

6.4 Hyekyung H.
South Korea
May 24, 2016
Kindness education for front receptionists is needed seriously..
Front receptionists are so rude, I know it's too busy on check-in time. But a woman,one of them, was laugh at me when I didn't understand what she meant. I was sososo unpleasant. I felt she looked down on me.

10 KIMWELL M.
Philippines
May 19, 2016
it was amazing experince
well the staff are very friendly, very limited choices of breakfast menu. i asked for one single queen or king bed ahead of time apparently it was not granted because the lady told me that sir its not available but I asked it in advanced.

10 Sookook K.
South Korea
May 13, 2016
Excellent in everything
I will definitely choose Hennann Lagoon again if i come back. Nothing can be better, especially facilities and the pool!!! Wonderful pools!

9.6 nir G.
Israel
May 08, 2016
Great
We had great time. I would recommend on your hotel

10 Aurora A.
Philippines
May 08, 2016
Great place
Will definitely come back 😊

10 Christopher H.
Australia
May 06, 2016
Amazing place but exceptional staff.
The resort is amazing and it's everything you could want. I will be returning. The staff however are most exceptional. Coleen, Mark, Marjorie and all the team made our stay truly fantastic. I was sad to leave them! These people make this resort unique.

7.6 KAMARULZAIN R.
Malaysia
May 04, 2016
Enjoyable stay at Hennan Lagoon
We choose room with pool access. My kids love the pool. Its awesome. cons: a lot of mosquitoes!!

7.6 LI S.
Malaysia
May 02, 2016
In room wifi nt available
In room wifi is needed.

9.2 Maria A.
Philippines
April 27, 2016
Excellent
First time to book at Hennan and it did not fail. In fact it exceeded my expectation. Rooms are clean and cozy. Got slight problem with functunality of sockets but it is too minor. Pools are everywhere. I was tempted to stay in all day at the pool. Breakfast buffet was superb! Worth every penny. Location was a little far but shuttles are available at my convenience. Though it would be great if they have port transfers. Anyhow, my stay at Hennan lagoon Resort was excellent. Looking forward to future stay there.