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Recent customer comments

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based on 71 reviews
  • Hotel Condition/Cleanliness 6.5
  • Facilities 6.0
  • Location 6.3
  • Room Comfort/Standard 6.0
  • Service 6.6
  • Value for Money 6.3
  • Food/Dining 6.8

Rodney B.
United States
March 19, 2015
slowest and oldest ziplines
checking out and leaving
The ziplines was old and very slow. They wouldn't turn the water on the slide at the pool. The food was fantastic but absolutely nothing else to do

Howell D.
United States
March 07, 2015
Great get away hotel.
Very friendly and attentive staff, very clean, quiet! Family friendly!!! Play ground ect.
Booked for my wife and daughter for a get away. She loved it! Great staff and they had a blast at the pool. Will stay here again!!!

Lorelie M.
February 16, 2015
Hotel is okay and can still improve.
Staff, Lobby and Location
Room is very old. I'm not sure if the rooms on the second floor is better but the third floor rooms looks old and needs improvement. The room is spacious which is good. The lobby is also nice and cozy, same with the private pool.

eric C.
United States
January 16, 2015
it's ok
pool , grounds, pool
It's ok... pool nice... zip line don't even think about is unless u want to zip line over trash. ocean part is not good beach just rocks and trash. pool and grounds were nice thought.

Samuel A.
United Kingdom
November 05, 2014
Shortened stay
Staff friendlyness and honesty
I booked into this resort for one week but after arriving there decided to check out next morning, room given was damp and dated. The vent for the toilet was a window onto the mail hallway to other rooms. Wall paper was hanging off walls and view was a wall directly in front of window. I was initially told i would need to pay for an upgrade if i wanted a better room but later i was told i could get a free upgrade if i wanted to stay. There was no hot water for a shower, however the staff were very friendly. And after i had checked out they e mailed me to tell me that they had forgotten to return my deposit. The upgrade rooms were better quality albeit the same size. Maybe i was expecting too much but personally it was not to my liking.

Rocco C.
November 04, 2014
Very Poor
Very poor hotel, terrible food, no one staying there.......... NO LIFT!

colleen C.
October 22, 2014
Great Food and service
Food, Service, Gardens/Outlook
Relaxing, great food and gardens. Room was very old and shabby and was disappointing after being in reception as this part of the resort was very nice and modern. The chef is excellent and we were impressed with every single meal we ate over our 2 day stay. Pools were blue one day and green the next which was not good!

Mary T.
October 07, 2014
the rm need to renovate specially the water
just the staff and the airconditioned in our room
not so good, the shower in our room is so poor,the pool is dirty and kids got an allergy even with their private pool.the beddings, pillows&pillow case its not white anymore, need to change all inside the room.

Joy P.
August 29, 2014
Not so good
The landscape of the hotel is very nice. The staff were really good esp the receptionist when we stayed there. The WIFI was very reliable.
I commend the hotel for their nice staff. When we requested to change our room with the bigger bed, it was hassle free. The receptionist when we stayed here never failed to give us her warm smile and responded to our request promptly. What I do not want with our stay is mainly the room. It was a bit old, the wall paint is already chipping and the bed sheet is not that crispy white clean. Maybe the rooms in higher floors are much better that what we got here in Agoda.

chun W.
July 21, 2014
Just a good place
Swimming pool