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Very good 7.0
Based on 226 reviews

Recent customer comments

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Very good



based on 226 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 5.8
  • Location 5.6
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.1
  • Food/Dining 6.8

charles P.
United States
January 29, 2013
Relaxing Resort
The owner is actively involved in your stay to make sure you have a great stay!
A wonderful resort with a great staff! The location is a little off the major roads but worth the drive to stay in a beautiful setting and very relaxing resort. This place is better suited for those who want to go someplace to relax and be pampered-not for those who want to see Mactan Island. The pool is refreshing and the rooms are spacious and comfortable. The staff takes care of all your needs and strives to make your stay an experience you will not forget. I will definitely stay here again!!!

TIffany N.
United States
January 23, 2013
Alta Cebu Resort
Customer Service, Food, Pool
At Alta they put a lot of effort into ensuring that their customers have a pleasant stay but unfortunately fall short of this goal. While there are a lot of good things about Alta, there are also a few not-so-good-things. While some may have enjoyed their stay at Alta, I thought that there were a few things that the could work on. The standard rooms are very standard in the sense that you're just going to get four walls, a bed and a fuzzy TV. They definitely need to have some attention paid to them. My advice would be to pay a little more for a nice hotel/resort on the beach because you're going to end up spending a whole lot on taxis to and from Alta which you could have just put towards a better place to stay.

Gudmundur T.
Iceland
January 19, 2013
Really great hotel
great staff
They have great swimming pool and pool bar.the room is great and clean.the staff is grdat.will stay there again

Malcolm D.
United States
January 16, 2013
Great Place To Resort To
Like a rose growing in a dump....
Just a lovely place to come to. My wife and I honeymooned at Alta Resort when we first married 5 yrs. ago and returned for a anniversery celebration. Larry and staff do a wonderful job making all of us feel important and welcomed. It is a garden spot in a very poor enviroment, just a real tropical setting and so romantic.

Patrolena O.
South Africa
January 16, 2013
Disappointing
If there are many guest they offer a buffet breakfast
When we arrived at the hotel there was no security or anyone to help with our bags. After waiting for a few minutes there was no one at the front desk. Eventually my husband walked over which looked like a bar area and we had to check in over there. They should put a notice in front so that customers know where to go. After checking in 2 ladies helped to carry our bags. This made me feel a little uncomfortable. From the advertisement it seemed so great but this was not my experience. They advertise a mini zoo but there were only chickens and chicks. The lady told my husband they use to have monkeys. I was looking forward to the jacuzzi but the water was cold not hot and I didn't enjoy it at all. Our room was small, the a/c was loud and the hotel is very close to the airport so you can hear the planes flying over. I wouldn't recommend this hotel to couples with small children.

Beni K.
Switzerland
January 12, 2013
Good for a night or two on your way to the Visayas
Not too far from Mactan Cebu International Airport
We were definitely expecting a bit more from a holiday resort. Modest rooms, meager breakfast (you need to ask for an extension cable if you want to have a toast) and party going until late at night. The Internet connection was just useless. Taxi to Cebu City has to be organized trough the reception. Taxis charged us PHP 800 for one way flat rate.

David G.
Australia
January 11, 2013
Lovely resort, great room, great service
Lovely surroundings
Breakfast great, changes regular. Rooms very good, lovely surroundings, staff great.

Thomas H.
United States
January 10, 2013
Big disappointment for the money
The owner was nice.
We checked into our room and found that we had no wireless internet access in the room. They did move us to a room later in the day that had better access. The T.V. cable was broken in this room so the reception was poor. There was no top sheet on the bed, only a bottom sheet and blanket. We gave the staff a small load of laundry and were given no indication of what it would cost. When we got the bill it was over $50.00 U.S. for one small load. After speaking with the owner they reduced the cost to about 45.00. I was not expecting to pay more in the Phillipines than in the U.S. for this type of service. The staff were very friendly and helpful and the owner actually seemed interested in hearing feedback about the hotel but I was disappointed that with all the deficiencies we experienced that he didn't refund a bit more on the laundry. The food was average and when we went for the included breakfast buffet each day they were out of almost everything by 8:00 to 9:00 am even though they said breakfast was until 10:00am. We were very disappointed in this resort. Not a good value for the money and I won't be going back.

Heinamaki A.
Finland
January 09, 2013
Reasonably priced resort
.
Nice cottages. Rooms were clean and comfortable. Tv - channels were poor and internet connection was slow time to time. Owner and staff were very helpful and friendly. Money wise a good choice

stephen R.
United Kingdom
January 09, 2013
Wonderful Welcome!
Excellent Staff, good clean modern room
Very pleased with the service, professionalism and friendliness from all the staff