Back to hotel info

Excellent 8.5
Based on 706 reviews

Recent customer comments

Filter by traveler type

based on 706 reviews
  • Cleanliness 8.6
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 7.8
  • Food/Dining 8.1
Sort by

romualdo R. from Philippines
Solo travelers
Stayed one night in February 2016
hustle free: check in was fast, check out too.
Reviewed February 23, 2016

nancy P. from Philippines
Families with older children
Stayed one night in February 2016
Old interiors but clean. Accomodating staff.
Near Ayala Center, accessible to transportation, fast internet
So far, very good.
Reviewed February 15, 2016

Ramil M. from Singapore
Business travelers
Stayed 3 nights in February 2016
Outdated interior and exterior
Just ok. A bit pricey
Reviewed February 11, 2016

Timothy W. from United Kingdom
Solo travelers
Stayed 8 nights in December 2015
No Longer a Five Star Hotel
Location, staff the bed.
The hotel is now looking distinctly tired, my bathroom was very old fashioned with the original bath which had no effective plug for it! The room walls to the corridor are paper thin and one hears everything! The buffet for although of excellent quality is stone cold, overlooked and dry because it hangs around for hours on end, only the food stations in the island and the occasional joint are properly hot and freshly cooked. Other buffets, the Manila Sofitel and the Hsangri LA do it much better. However the staff are fabulous, the pool is good and the location brilliant.
Reviewed December 27, 2015

pearl P. from Philippines
Business travelers
Stayed one night in December 2015
nice location
location, staff, cleanliness
Reviewed December 19, 2015

Gary M. from United States
Solo travelers
Stayed 2 nights in December 2015
Always Good
Staff Location Room Comfort
Always a pleasant stay. The staff are professional and friendly, the location is ideal next to Ayala, room service quick and hot, the rooms comfortable and spacious. Will be back!
Reviewed December 18, 2015

Ambrocio K. from Philippines
Business travelers
Stayed one night in December 2015
Excellent hotel
Location, cleanliness & staff service
Comfortable stay in bed he hotel though just 1 day. Just beside Ayala center. Very clean and very nice staff service
Reviewed December 13, 2015

alan K. from Philippines
Stayed one night in December 2015
Nice hotel with strategic location
Prompt staff services,good fud and location
Reviewed December 07, 2015

Sharon G. from Australia
Families with young children
Stayed one night in November 2015
Good quality 4 star hotel
location, nice room, 2 double beds
This is a nice hotel but I would not describe it as 5 stars. There were small things wrong with our room, facilities were just ok and the staff were not very helpful. I was surprised no one even helped us with our bags and I am pregnant travelling with two young kids. I liked that there were 2 great double beds in the room which works well for families. What I didn't like was that there was a band playing and it was very loud and that they rung us saying that there had been a complaint that we were making too much noise when we had just walked into the room! It was hard to feel welcome after that. I get that they should pass on complaints but maybe there is a better way to handle that when they knew we had literally just checked in.
Reviewed November 30, 2015

Ysabel G. from Philippines
Business travelers
Stayed 3 nights in November 2015
Location, security, cleanliness
Hotel centrally located in Cebu City. Beside Ayala Mall- supermarket, drug store, cinema, high end food and shopping. Hotel was very clean. Lobby shop had amazing jewellry designs to bring home. Taxi was easy to get. Breakfast was a feast! Pool and gym adequate. All in all, I was very happy.
Reviewed November 29, 2015