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Very good 7.7
Based on 590 reviews

Recent customer comments

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Very good



based on 590 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 5.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Staff Performance 7.8
  • Value for Money 7.6
  • Food/Dining 7.0

SYLVIA M.
Philippines
July 16, 2012
The hotel is not "grand" as its name.
buffet breakfast is good
Though I paid for 2 rooms w/ capacity of 3 pax each (we are 6 in the family), I was made to pay P5,700 for 2 extra beds because I indicated 3 adults, w/c I meant as 3 adults per room. Anyway, I just paid to end the discussion because the hotel personnel is not open to my explanation and negotiation. I just felt it turmed out to be more expensive, instead of enjoying the discount in the agoda deal. We were also charged for borrowing a plate and spoon and fork (w/c we returned after using, no breakage)and also for heating food once in the microwave oven.

denis R.
Australia
July 15, 2012
great hotel
breaky was great
great service, clean rooms, great hotel, staff where great always hepful, the breaky was great non stop food, head chef, great guy good service, rooms where new , clean , swimming pool was great wish it was open all nite long . reccommend the hotel, not too farr away from all the action, clubs, business centre, shopping

Arianne A.
Philippines
July 14, 2012
great service and great accomodation
i liked the fact that they upgraded my room into deluxe w/o any fee..
great location. great room plus the staff hotels are very friendly and helpful.

Peter C.
United Kingdom
July 06, 2012
Convenient, efficient, central hotel
Staff friendly & efficient. Rooms good standard. Foodgood
Problem with no hot water so had to have room change

Peter C.
United Kingdom
July 06, 2012
Good central hotel
Friendly, efficient staff. Convenient location
rooms good size, & clean. air conditioning efficient but a little noisy. food good, evening meal a little expensive. staff very good, helpful & friendly. security box system very good. convenient reasonably quiet location. overall, i would recommend the hotel & stay there again if i were to return to cebu.

ANTHONY L.
United Kingdom
June 28, 2012
Nice hotel,i would stay there again.
The room was a good size with balcony.
Our room was a good size with a balcony,it was clean and well maintained.The pool was small but most days we were the only ones using it so it was not a problem.I felt the breakfast was not of a good standard,i have stayed in other hotels in the Philippines so i do know not to expect an English breakfast but this was the most disapointing i have had.All things considered and the rate i paid i had would stay here again.

scott K.
United States
June 26, 2012
Is there anything GRAND at this hotel?
location
I was not pleased with the room in the hotel. There was doo-doo in the toilet when i entered the room which made it obvious that it wasn't cleaned well. The room is stripped down completely. Nothing about the place made me feel good or comfortable. 20 year old carpet squares on the floor were damp and i felt i needed to keep shoes on my feet. The mini bar was completely empty with a list of contents next to it saying it contained drinks which i would be expected to pay for upon leaving.

Hua T.
China
June 21, 2012
Great location bu small rooms
Clean, friendly staff and good location
The room is really really small. The tiny sink is located under the tiny TV. The bathroom is almost like not existed. I went there with my mother so I felt really uncomfortable staying so close to her all the time. But it's good for shopping and eating around the town, I had a good time just wish the room was a little bit bigger. The breakfast was not remarkable.

Mark B.
Australia
June 20, 2012
Quiet Location / Huge Rooms
Rooms / Close to Mall / Quiet Location
MY 5th or 6th Stay at this hotel and i keep going back as love the Huge Rooms and Balcony (I smoke so prefer smoke outside room) Close to Ayala Mall and Nightlife of Cebu !! hard to get a taxi sometimes and have to go main road to flag one down !! Internet not that good except on Ground Floor dining area but you have access to there Business centre if required.

Chia A.
Singapore
June 20, 2012
Small bathrooms & not value for money!
Decent location & close to shopping and city
The location was ok. Price paid was not value for money for the room & small toilet. There was no place to put toiletries with no cotton buds or even tissue box! The aircon was not cold and was loud making sleeping difficult. The breakfast was also way below average with the small coffee house/cum pub. Hotel staff was ok.