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2015
Very good 7.8
Based on 3225 reviews

Recent customer comments

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Very good



based on 3225 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 7.5
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

kyonghui Y.
South Korea
July 17, 2014
Nice place to stay for family
Kind staff, Room condition, Garden & Swimming Pool
I spent 5 nights in this resort with my parents in law, husband and 16 months baby boy. Room and other facilities conditions were good, for those who want a relaxing not expensive holiday in Cebu, I would recommend this one. Just one thing what you should know before choosing this one, there's a construction still going on right next to the main swimming pool. It could creat noise, but not in the evening. The breakfast is so so, but I could just bear it and I didn't really like the Friday buffet either. Close to the resort, you can find Savemore supermarket, the famous Maribago grill, and some local massage shops. "Not expensive" "Good room condition" "Small but nice garden" "Kind staffs" "Resort Spa(expensive compared to other local ones)"

Lea C.
Philippines
July 14, 2014
It was great and relaxing.
Food, pool and staff
We had a great time. The staff are friendly and courteous.

Byungkuk N.
South Korea
July 14, 2014
value for money
spa, garden, clean room
This resort must be one of the best in aspect of value for money in Cebu. The resort has nice garden, good swimming pool, and clean room. Though toilet flushing, shower pressure, and air conditioner were not satisfactory, overall the resort was really nice. The best part is its in-house spa. It was the best spa experience ever. The price is also affordable.

Barbara K.
Ireland
July 13, 2014
relaxing.
Staff. good pool. beachside , not so good for swimming!
enjoyable. unfortunately construction work going on. very intrusive at times. Food disappointing at times.

Humphrey N.
Philippines
June 29, 2014
Very relaxing
Fun, Nature, Relax

Humphrey N.
Philippines
June 28, 2014
Nice
Fun, nature and relax

bituin A.
Philippines
June 24, 2014
GreatValueForMoney,PersonableService
Service, Beautiful Gardens, Serenity

DAEWOO L.
South Korea
June 22, 2014
Superb
Kind staffs, Nice pool, Good location
Good place for families.

Phil R.
Canada
June 18, 2014
pleasant quiet, serious internet issues,
secure, food
It was pleasant, secure. How ever the internet was a serious issue. Available almost exclusively only in the hot, humid, outside dining and lobby areas. And even then it was poor. I eventually found a room that could support it. the staff good and meals excellent.

Shanette M.
Philippines
June 18, 2014
Horrible Customer Service
I am very disappointed checking in to this hotel. Last Sunday (Father's Day), we chose White Sands so the whole family can celebrate. My dad, who just got out of the hospital, expected the best treatment. We've been there before and it was alright but this time, our experience was so terribly degrading that we had to check out an hour after we checked in. We got there at 2pm and hung out at the restaurant because room wasn't ready. They made us wait an hour. They wouldn't allow guests into the room as for the policy, they allow visits for only 15 minutes. A large courtyard room and they only allow 2 people inside? The worst thing is instead of talking directly with us (guests) they opt to call the room and reprimand some of our family members to leave or we will be charged 1,800 pesos per person. My mom and cousin went to the front office to ask for more time since some of us are just there to spend time with the family and not really staying overnight. We were planning to have Father's Day dinner there and we have a one year old baby and we want to stay in the room because it's so hot outside, but they sternly told us that they have to charge if we won't leave. The manager wouldn't even come out to deal with guests. So we checked out after that because we would rather stay somewhere else as long as we're all together. I'm sorry White Sands but we've been to higher end beach hotels before and we have never been treated this way. You have lost a valuable customer here and we will never recommend you to our family or friends ever again.