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Recent customer comments

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Very good



based on 238 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 9.2
  • Location 7.2
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.5
  • Food/Dining 6.2

4.3 Hedinn S.
Iceland
February 01, 2015
clean but bad
clean room,

10 Catherine C.
Philippines
January 30, 2015
Amazing stay!
friendly staff,food, location
i will come back here definitely!

10 Catherine C.
Philippines
January 30, 2015
I will definitely come back!
friendly staff, food, location
As always its warm and perfect!

6 Michael M.
United States
September 17, 2014
lousy location
nice pillows
I rather sleep at the airport terminal than return to this hotel!

6 Joseph D.
Australia
June 15, 2014
good
location service
It was okay the staff don't speak much english

6 Sungsik A.
South Korea
March 13, 2014
city hotel
near city, clean, cheap food
just normal hotel in cebu city, but not close to entertain down town. generally clean and comfortable hotel and if you want to go city, easily can reach to any place in city but just few massage shop and restaurant near hotel

4.3 William N.
United Kingdom
December 03, 2013
Not the best
Expensive, small, bad food
On the upside, the hotel is full of expensive looking things, but the stuff that really matters (to me at least) let everything down. The bed is okay. The breakfast was a cheap corners-cut buffet style thing. Food at the restaurant was very poor, and a refund was refused on 1 item, even though we ordered several other things. Half of the TV channels don't work. The thing you really have to remember though, is that this hotel has 20+ floors. It is the very definition of impersonal. I found this out when it came to check out. I was handed a bill, scribbled on a scrap peice of paper, for "new linen" due to some stains. Yeah we ate pizza in the room, and complained about the food the next day, so this was the revenge? The housekeeping manager was very unpleasant. They refused to let us see the sheets, and refused to let me have them cleaned independently. My bags were held hostage and I got very upset with this obvious rip-off. They refused to show me any evidence of the price of a set of new linen, and they failed to show me any policy that states such charges. But with my stuff held hostage, I had no choice but to pay. The final amount was agreed. (apparently linen prices are negotiable, who knew!). This kind of extorsion gives Filipinos a bad name, and the hotel too. I'm very sad to have had such an experience.

6 karl M.
Australia
December 02, 2013
Close to the museum
food, location veiws
It was an easy stay. no problems apart from poor internet in room

3.3 RICHARD B.
United Kingdom
November 25, 2013
Not to be repeated
I cannot think of any
The hotel looks far nicer from the outside; when you enter you receive a good welcome but from that point on it tends to disappoint in every department.The food menu is all fatty foods with no salads so you have to head out if you want something healthy which i did. You do that and you have to meander the dirty roads as there are few pavements but thats the same throughout Mandaue sadly. I only stayed here because other local hotels were full. I will not repeat that mistake.

7.7 mark P.
United Kingdom
August 24, 2013
city centre hotel
location, price, price
good value but not located near anything major you could walk to