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Recent customer comments

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Very good

based on 1339 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.6
  • Location 6.8
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.3
  • Food/Dining 7.6

8 Jessica M.
April 03, 2014
Wonderful stay. Didn't expect it to be that nice.
beach, pool, water activities

8.7 Grigory K.
April 07, 2014
Short overnight stay before flight
Close to the airport, restaurant with spanish cuisine, nice exterier
We stayed on Mactan island overnight. That was a nice option to have some rest on our way from the southern part of Cebu island. The only dissapointment was the way to the hotel by the taxi. Drivers do not know where exactly the hotel locates, so print precise map in advance. There are also few signs on the roads, that can help you to make your way there. Any way, the hotel is nice, a classic big coastal resort. The hotel is much european when it comes to its service, restaurants etc. The food was fine in the restaurant. Vast varienty of dishes present in the menu. Many typical spanish dishes like paella, sangria etc, don't remember all of them. Spa was also nice, though a bit pricy. Not being a fan of such resort, would certainly recommend it for day or two stay to have some rest during inter-island Phillipino trip.

8.7 Gordon B.
United Kingdom
April 09, 2014
All that was needed a beach hotel close to airport
The staff, beach hotel, close to airport
We had an early arrival on day 1 and a very early departure on day 3. We were given a room quickly and departure was very smooth. The facilities were excellent & staff first class.

7.3 Von V.
May 15, 2014
It was relaxing
quiet, secluded, comfortable
It's good since we got what we wanted. A quiet time with the family. This is more for relaxation and down time. Not many water sports and a little far from the activities. Very secluded and you would get your money's worth if you just stay inside and lounge. But if you want to go sight seeing, might not be the best to go to.

United Kingdom
April 01, 2014
Relaxing in a fine hotel
Well-kept grounds; good food; great staff
Compared with 12 years ago when we last stayed there, it has really moved up from a low 3-star hotel to an upper 4-star hotel. Everything's now well-maintained and attractive, esp. all the ancient(-looking) Philippine artworks all over the grounds. The rooms, the food, the staff, the environment generally - all are to be commended.

6.3 Zachary D.
United States of America
March 24, 2014
Nice resort other than rude staff
Food, Pictures of pools
I went there with my girlfriend for one night. She invited two of her friends to join us at the beach. Because they were not staying in the room with us, they made me pay per person for them to use the facilities. By the way, it's just for use of the facilities, it does not include the use of a towel which they were quick to charge per towel. Then, I overheard the staff talking about me. I couldn't enjoy my stay because every 5 minutes the staff reminded me that I had visitors. Even upon check out, the front desk just seemed a bit my check out. I've stayed at over 50 hotels in SE Asia and this one had the worst customer service. I paid far too much to be treated like that. There was one nice waiter who actually cared for his customers, but other than him, the place was a dump. The beach area was nothing more than an enclosed pool like area that only reached 2 ft deep. This is not a good place if you want to actually swim in the ocean.

7 Jenna W.
United Kingdom
October 23, 2014
Great for a quick getaway
The food, service and facilities
Costabella was an easy getaway for us. We wanted somewhere close to the airport for a quick weekend getaway from Manila. I believe since we stayed there the rooms we stayed in have been renovated and were in much need of it. Our room was a bit dated and needed a face lift. The food was really good at this resort and for the area it was well priced. Only problem we encountered was there was three of us in the room (which we paid over occupancy for) and there were never enough towels delivered to the room after housekeeping had been.

9 Damith P.
Sri Lanka
October 12, 2014
Nice location, good staff, great food
Nice location, good staff, great food
It was a great experience. The hotel is ideal for some isolated, quality time. Plenty of food choices - absolutely loved all the food I had here, breakfast, and ala carte restaurants, nice beach, very friendly staff. Isolated from the city. The hotel rooms and buildings are perhaps old and look a bit dirty. But that didn't bother me. Would come here again.

7.3 Ming C.
February 18, 2014
Quiet and comfortable life
Friendly staffs, nice enviroment, beautiful sea
Over is good, however location is remote and few taxi goes there.

6.7 Antonino B.
February 24, 2014
Nice resort in a quiet location
Lovely beach, Friendly staff, quiet surroundings
The resort is located in a quiet location with not much around. There is a nice sandy beach, though the seabed is full of algae. All staff are very friendly, though the rooms are pretty much basic. Lovely surroundings around the resort but if you go alone it can feel pretty lonely.