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Very good 7.6
Based on 1356 reviews

Recent customer comments

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Very good



based on 1356 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 6.7
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.3
  • Food/Dining 7.6

9 SANG L.
South Korea
July 12, 2013
I was satisfied with Cotrabella.
very quiet, kind staff, good beach
I stayed for 5days in Costabella. It was very quiet and comfortable, except noizy airconditioner. Costabella's staff are very friendly, especially lifeguards near from outside pool. Beach is good enough than other resort in Cebu, but venders who are sitting just outside beach was not looking good. I was satisfied with Cotrabella. I will visit again if I can.

8 Leonides M.
Philippines
July 12, 2013
nice
relaxing, good place, nice beach
it was a relaxing experience, nice sanctuary with the lots of trees around, good swimming pool and safe for the kids with white beach

10 Trevor M.
Australia
July 11, 2013
3rd visit think it is the best Resort in Cebu
Food, Room, Staff
I live in Cebu and I have tried most of the resorts on the Island. The Costabella is one of the better resorts right across the board. Highly recommended.

8 mark P.
United Kingdom
July 08, 2013
Nice hotel great food
food room food
Nice hotel. and excellent choice and value for food. However only one of 2 pools open and the one in use is in the shade and chilly water. Beach is well kept but it is actually man made fronting onto a harbour, not the sea directly. We were badly bitten by mosquitoes. Had to buy insect killer for the room, which did help to get one bite-free night. But bitten during the day too. Also a taxi is needed from the hotel to get anywhere. It is in an isolated area of Lapu Lapu.

7.7 Abdulrahman A.
Saudi Arabia
July 02, 2013
Nice stay
cleanliness, food, staff attentiveness

6.3 Shelly S.
Philippines
June 30, 2013
Just fine. Not worth the money.
wide variety of buffet breakfast, nice and clean surroundings, friendly staffs except for the receptionist at the lobby
The resort itself was really nice and very relaxing. Most peoples are foreigners (or should I say me and my family are the foreigners - since we are the only Filipinos there). These are the reasons why I would never come back again to this resort and would not recommend it to anybody: 1. Firstly, when we arrive for check-in at 9am, we were charged for our 12 year old to pay additional Php1,700 adult charge per night. I booked the Superior Room w/ Breakfast which is understandably for 2 adults with young child in sharing bed. I know this information but this is the only hotel who charged us because of this reason. I have booked in other 4 star hotels thru agoda.com neither of them charged us like Crown Regency Hotel. 2. Secondly, after paying the charged amount we waited for 45 minutes before we go to our room because of the reason that their staff is cleaning it. Very very disappointed. Plus the fact that we registered for their 10am schedule of shuttle to city proper. We were escorted to our room at 9:45 then upon arriving, the phone room rings calling us the shuttle was going. How was that?! From a 7am flight from Manila, no chance to rest at all nor to change clothes??! I really don't like the receptionist who accomadate us. 3. Thirdly, transportation is a big FAILURE! The hotel was very far from city/tourist destinations. It would cost you Php300++ taxi fare to/from the hotel. No other public transpo available. Php160++ to Airport. 4. Extra Hours are very very EXPENSIVE! Checkout time is 2:00pm but our flight was at 9pm so we were not supposedly checking-out until 7or8pm since the airport is just 10-15mins away. We were charged Php2500 for checkout of 6pm. If beyond that, we will be charged FULL ROOM RATE. In just 5 hours of overstaying, we will be charged FULL room rate?! Very unlikely. The only good thing in here is that others staffs are very attentive and greet us everytime and the place was very nice and quiet, clean also.

9.7 Matthew F.
United States
June 29, 2013
great resort
food, location, staff, beach,
Great place. The only thing is that you cannot go outside the hotel or anywhere on mactan by foot. The area is very poor so if you plan to go, stay at the hotel or take a cab somewhere. Dont go walking outside by yourself. But the resort is great and great security.

7.7 JUHA B.
South Korea
June 27, 2013
It is very comfortable place.
beautiful beach, delicious food (breakfast), kind service
Wifi problem (very slow or not connected)

9 Eve C.
United States
June 26, 2013
nice resort
clean resort; good spa, excellent dining/food
safe, clean and nice resort. dining and food selection superb. the staff were friendly, courteous, helpful and attentive. our room (sunset/corner room) is clean, large and quiet. spa is great. Pls provide more information regarding tourist attractions, mode of transportation to other sight-seeing areas

6.3 Honggi K.
South Korea
June 20, 2013
reasonable hotel in mactan island
pool, location, price