arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.6
Based on 1371 reviews

Recent customer comments

Filter by traveler type
Very good



based on 1371 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.6
  • Location 6.7
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.6

Shelly S.
Philippines
June 30, 2013
Just fine. Not worth the money.
wide variety of buffet breakfast, nice and clean surroundings, friendly staffs except for the receptionist at the lobby
The resort itself was really nice and very relaxing. Most peoples are foreigners (or should I say me and my family are the foreigners - since we are the only Filipinos there). These are the reasons why I would never come back again to this resort and would not recommend it to anybody: 1. Firstly, when we arrive for check-in at 9am, we were charged for our 12 year old to pay additional Php1,700 adult charge per night. I booked the Superior Room w/ Breakfast which is understandably for 2 adults with young child in sharing bed. I know this information but this is the only hotel who charged us because of this reason. I have booked in other 4 star hotels thru agoda.com neither of them charged us like Crown Regency Hotel. 2. Secondly, after paying the charged amount we waited for 45 minutes before we go to our room because of the reason that their staff is cleaning it. Very very disappointed. Plus the fact that we registered for their 10am schedule of shuttle to city proper. We were escorted to our room at 9:45 then upon arriving, the phone room rings calling us the shuttle was going. How was that?! From a 7am flight from Manila, no chance to rest at all nor to change clothes??! I really don't like the receptionist who accomadate us. 3. Thirdly, transportation is a big FAILURE! The hotel was very far from city/tourist destinations. It would cost you Php300++ taxi fare to/from the hotel. No other public transpo available. Php160++ to Airport. 4. Extra Hours are very very EXPENSIVE! Checkout time is 2:00pm but our flight was at 9pm so we were not supposedly checking-out until 7or8pm since the airport is just 10-15mins away. We were charged Php2500 for checkout of 6pm. If beyond that, we will be charged FULL ROOM RATE. In just 5 hours of overstaying, we will be charged FULL room rate?! Very unlikely. The only good thing in here is that others staffs are very attentive and greet us everytime and the place was very nice and quiet, clean also.

Matthew F.
United States
June 29, 2013
great resort
food, location, staff, beach,
Great place. The only thing is that you cannot go outside the hotel or anywhere on mactan by foot. The area is very poor so if you plan to go, stay at the hotel or take a cab somewhere. Dont go walking outside by yourself. But the resort is great and great security.

JUHA B.
South Korea
June 27, 2013
It is very comfortable place.
beautiful beach, delicious food (breakfast), kind service
Wifi problem (very slow or not connected)

Eve C.
United States
June 26, 2013
nice resort
clean resort; good spa, excellent dining/food
safe, clean and nice resort. dining and food selection superb. the staff were friendly, courteous, helpful and attentive. our room (sunset/corner room) is clean, large and quiet. spa is great. Pls provide more information regarding tourist attractions, mode of transportation to other sight-seeing areas

Honggi K.
South Korea
June 20, 2013
reasonable hotel in mactan island
pool, location, price

Honggi K.
South Korea
June 20, 2013
resonable hotel in mactan
pool, location, 24hours restaurant

EUNMI K.
South Korea
June 19, 2013
it was a really nice accomodation to take a rest
cleaned the room , the comfortable bed

Juhyun K.
South Korea
June 18, 2013
Unfortunately under construction
yummy breakfast, private beach
I didn't know the resort is remodelling one of two swimming pools. And the some part of the resort seem to be under construction as well. So if choice of reason should be the quality of the swimming pool, it's better to be re-considered. Breakfast buffet was very nicely mixed with local food. At night I tried costa burger - good, but paella wasn't very nice. (But big portion)

M H.
Australia
June 17, 2013
This is a "get away" type of hotel.
Quiet, staff and rooms
Once in the hotel, you are "captive". They need a new food & beverage manager, charging western prices they need to be up to standard. Every time you take a taxi from the hotel they attempt to get over the meter payment or not use a meter. The hassle leaves a sour taste both when you leave and arrive. The hotel car is 3 x the taxi price

Matthew N.
Australia
June 13, 2013
great hotel great staff
the beech was beautiful ,nice room and pool friendly staff and great food