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Very good 7.5
Based on 2053 reviews

Recent customer comments

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Very good



based on 2053 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.3
  • Location 8.3
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.7

Zenaida A.
United States
March 27, 2014
Disappointed
location...location...location
I stayed at Crown Regency in 2011(August)...I was so impressed with the hotel so I decided to come back this year. Upon check-in staffs were not as friendly as before, my biggest disappointment was the room. I had to moved to a different room because the bathroom was so dirty and smell so bad. Black molds build-up in the trimmings of the shower. The second room was a little bit better but I had to tell the housekeeper to clean the black molds in the shower, same thing but not as much as the first. There are so many people coming in and out of the hotel when you are at the lobby, you have to work your way to the elevator that is always packed. Its really a big disappointment because my husband and I are also members of Interval International which has affiliation with Crown and Club Ultima...

Lindsay S.
Philippines
March 27, 2014
Fantastic and Exciting!
Exciting and Memorable!
Exciting and Memorable! Definitely Recommended to everyone!

Leo R.
Philippines
March 20, 2014
Romantic
View, Location and Price
I could only describe it as perfect. I was not expecting they would put us in a corner room which had a spectacular view of the city. My girlfriend and I had a really nice time and it was so romantic for both of us. The checking in and out was also quick and I did not have to pay for anything except for the breakfast.

nick A.
Australia
March 18, 2014
it was great nice, close to shops
lots to do,, close to everything,
it was great nice, close to shops so many activities in the hotel ,, the skywark was pretty damn scary , gun range down in the basement,, shops and casino too, all in all ,, great place 8.5\10

Graham C.
United Kingdom
March 13, 2014
A tired old hotel with no wi-fi in the rooms
Plenty of staff (too many at times), good food in the Cafe, efficient check-in and out
The staff try hard and always maintain a smile, but this hotel feels old and behind the times. The hotel claims free internet, but in the room this had to be via a cable (which doesn't connect to modern laptops or i-pads etc.). The only wi-fi was in the congested lobby on the ground floor and on the floor above in the cafe. Internet connection required interminably long log-in codes that were painful to enter and sometimes did not work. There were niggly little things that didn't fit with a supposed 5-star hotel: bath towels were small and of poor quality, bath plug didn't seal properly, lighting was dim and inadequate, old tube-type tv with poor color, pillows were not as comfortable as experienced elsewhere in Cebu, towels were forgotten by the cleaner. There were plenty of staff on hand (so many you had to avoid bumping into them) and they always had a smile and a welcome. That counts for a lot. But the management of those staff and of the quality of the hotel itself puts this at least 10 years behind other hotels in the same league. Security does not always seem to be working at the doors, taxi drivers are not checked and you are not handed a note of the company/driver for the taxi you are getting into. The location is terrible if you want to get around by taxi or jeepney because it is in a heavily congested part of town. Having stayed in other hotels in Cebu, we won't book this hotel again.

Mae R.
Philippines
March 12, 2014
Great
location, value for money
We have a Great Stay! The children enjoyed swimming in the swimming pool which is reason of our stay.

Neshamah J.
Philippines
March 12, 2014
good nice and nearby mall
pool,location,activities in hotel
good and i enjoyed the nearby spa. ...............

Dennis L.
Philippines
March 12, 2014
Enjoyed
near uptown, nice place, good people

Oleg S.
Russia
March 10, 2014
free parking, corner rooms is nice
corner rooms is nice

Oleg S.
Russia
March 10, 2014
Crown Regency Hotel & Towers
corner rooms is nice