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Very good 7.6
Based on 384 reviews

Recent customer comments

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Very good

based on 384 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.1
  • Location 8.6
  • Room Comfort/Standard 7.6
  • Staff Performance 7.7
  • Value for Money 7.3
  • Food/Dining 6.7

Manuel A.
May 08, 2014
Excellent Value Hotel
Room was clean, spacious enough to add an extra bed, location was right across Ayala Center
This hotel is one of the best value hotels with excellent location right in front of Ayala

Teodoro A.
April 27, 2014
Comfortable and friendly staff.
Great breakfast, jazz music at the lounge, unpretentious surroundings.
My companion and I stayed for 3 days and two nights in this botique hotel. Food was great and the staff friendly and efficient. We enjoyed the jazz band that played in the music lounge. Hotel is just next to the Ayala Mall and lots of taxis available to move around the city. I will surely go back to this hotel on my next trip to Cebu.

Emma M.
April 09, 2014
it was a pleasant stay, good hotel, clean,
clean, friendly staff, new
very good, affordable,

asunto R.
April 07, 2014
bad breakfast, bad internet connection
location, price
Hmmm... this was the worst place i have stayed in this vicinity. I have hopped in different hotels near Ayala area. and this is by far the worst. we booked in agoda for 2 nights and extended our stay for a night for convenience purposes. First, the breakfast is bad. Waiters were not well groomed. On the first day, they served stale corn, and on the second day, the fruit area was full of fruit flies. i can only imagine how dirty their kitchen is!!! and to remedy my concern, they just placed a candle to get rid of the flies. what they should have done was to actually replace the fruits served. i booked this hotel because i need constant internet connection for the business. the connection was poor. at most times, there was no net at all!!! water... not only is it not hot, but the pressure is so poor, i needed to stand below the shower too long to rinse myself off. a month ago i stayed at Quest for a week. they were consistent with their service. they make sure the taxi gets you to your destination efficiently. and they always greet you with warm smiles. here, they don't even open doors!!! and yes. i had my colleagues come over for some drinks at the bar... we were not yet done and were still conversing when they turned off the restaurant lights!!! there are plenty other hotels in the area. Quest is a bit pricier, but i caught myself tallying the reasons why i needed to be there... there's also Golden Prince which i recommend. it's almost the same price, but the care is there. and their bfast buffet is good. and clean! a lot less cheaper in the area would be Wellcome... at least there, you feel the value for your money. all and all, i don't recommend this hotel. it still new, but it smells old.

Evelyn S.
March 30, 2014
Good hotel, close to shopping areas
Easy access to shopping areas, close to peir (to go to Bohol), clean well designed rooms
Good hotel, was under maintenance when we stayed there so we couldn't use the pool. Overall a good hotel to stay in.

Lucie K.
United Kingdom
March 28, 2014
A bit of a disappointmen
Location, free newspaper, shower
We are backpackers and booked a couple of nights here as a treat while we waited for a friend to join us. We were disappointed when the pool was out of order for our entire stay, we didn't have wifi access, we had to move rooms on our third night despite letting them know at booking that we only required a third bed in the room for our friend (we had to change to an identical room) and then we were not provided with any glasses, coffee etc for the third person. When we spoke with staff at the front desk we didn't find them to be very helpful despite other staff members being very polite and helpful.

March 07, 2014
just an okay hotel
location, the price, comfortable bed

John P.
February 25, 2014
a very nice stay
location staff comforte
this hotel is good,great location with nice rooms and nice little bar,staff very good

February 08, 2014
Diamond Suites & Residences
food, locaton staff
please look at hot water problem. The hotel require major renovation. The swimming pool is worst. The gym equips not mantain and room is like store room

Ingo O.
February 05, 2014
great for visiting Ayala
close to shopping center