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Recent customer comments

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Very good



based on 1014 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.4
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 6.7

Rey J.
Philippines
January 17, 2014
Stay in Cebu
Large room, large bathroom and comfortable bed
Overall, a nice stay. Will come back again. Staff are smiling upon seeing you. Asking if you need something. Easy access to nearby small mall for food and window shopping. Accessible to cab

Chelsea M.
Australia
January 16, 2014
Close to airport
Close to airport, large room
This hotel is not a good area to explore close and easy to get the airport when looking for an overnight stay. The room was reasonable and large for the price.

Shingo T.
Singapore
January 16, 2014
Standard Hotel
Location, Airport Pickup, Hot Water
My wife and I were in Cebu from 13 - 15 Jan 2014. Booked the Dulcinea Hotel and Suites due to the favourable comments and ranking. The hotel provided complimentary airport pickup, had to call them up despite emailing them the flight details as there were no response. Nevertheless, we were ferried to and fro the airport in a big MPV with a pleasant driver. Upon arrival at hotel, was a bit taken aback as she is located behind a shop on a main road. The hotel doesn't look spectacular, and reception is at level 3. Nevertheless, staffs are very friendly and pro-active. We reserved a Superior Room, supposedly with an "Ocean View" but got one facing the main road instead. Room is big, with tiled flooring, flat screen TV, and cable. WIFI is complimentary, and connection is good. The bathroom is also quite big and clean. Hot water for bath is great (hot, not lukewarm) but the flow rate from shower is slow. The rooms are not provided with drinking water, as you have to fill up from a hot/cold water dispenser located near the reception. Adjacent to it is a fridge with canned drinks (alcoholic and non-alcoholic), and snacks next to it, where you can pay for them at the reception. There is a cafe located in level 2 (where breakfast is served), which is directly below us, hence we can hear music blasting from their stereo and noise from the traffic late into the night. Breakfast is non-buffet style. It is chosen from a list and served to you. The hotel is directly opposite Gaisano Mactan Island Mall which houses several eateries, a big supermarket in the basement, and a department store occupying four levels. In all fairness, as much as the service staffs are friendly, with close proximity to mall and airport, and clean towels and cups in the room, I'd say this is more of a 2+ star standard straying towards the "no frills" category. However, the rate they're charging is higher than the "no frills" nearby, hence please have the right expectations when you book this hotel.

John T.
United Kingdom
January 16, 2014
surprisingly nice rooms could do with lift
room price internet
surprisingly nice room I enjoyed my stay very much,staff were attentive and polite.

Reed L.
United States
January 07, 2014
Nice, friendly staff, had a comfortable feeling
Staff, room size, quiet
I was very impressed with the staff. I did not realize that they offered free pickup service, and when I arrived at the airport and was looking for transportation, a staff member had my name on a card and assisted getting me to the hotel. This was at 4am, after 24 hours of travel, so it was much appreciated. The hotel is small, but very nice. The room was very spacious and very clean. It was also quiet. The Internet connection was fast. My room included breakfast, and the fresh fruit was so delicious! The staff at the front desk was always pleasant and friendly (a Filipino trait that I never take for granted). At the end of my stay, they dropped me back off at the airport. The only downside was exterior area, there was only a small place by the restaurant to sit outside and relax.

Paul S.
United States
December 25, 2013
Great room and awesome staff
Large room, very good staff and great location close to Mall
Had a great stay and the staff was awesome in taking care of any needs. Very nice large rooms.

Paul S.
United States
December 20, 2013
had a great stay...very nice staff
staff...location...large rooms
Had a great stay....staff were very attentive and it is a great location with airport shuttle

Paul S.
United States
December 20, 2013
GREAT stay with very attentive staff
Staff...nice big room and great location
Very nice hotel with very good staff and located next to mall. Room was large with nice views.

Pierre G.
Australia
December 14, 2013
Average
Location
This is my second time at the Dulcinea, I've noticed that the standard has dropped compared to the first time when I stayed there, the building is starting to show it's age,and the rooms are starting to lose their "beauty",the hot water system in my room didn't work at all and had no pressure,they moved me to a different room,and the hot water system was "slightly" better there,but was still very hard to have a decent shower,breakfast was very basic :-( ,I feel they need to maintain this place better,however the staff are very polite and very helpful.

Larry N.
United States
November 15, 2013
Typhoon cancel stay
Didn't get a chance to stay because of typhoon, can I get the night I paid for agoda?
Didn't get a chance to stay because of typhoon, can I get the night I paid for agoda?