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Recent customer comments

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Very good



based on 1021 reviews
  • Cleanliness 8.1
  • Facilities 7.0
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 6.7
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Jim P.
United States
June 24, 2013
no air conditioning-no airport transfer
good food-close to mall-good room service
It just seemed like a long list of disappointments. Had requested an ocean view but didn't get it-it wasn't even mentioned by the front staff. the room was large and nicely furnished but the small air conditioner in the wall didn't cool the room at all. the remote said it was on full force and the "technician" they sent in to check it said it was "working fine". After about an hour or 2 ice cubes started falling out of the a/c vent and landing on the desk underneath. When I finally asked for another room she said "I am telling you right now there is only one other room available". Was moved to another room (still no ocean view)in which the a/c didn't work either. also the door to the bathroom had a glass door on it like you would see at the entrance to the mall with signs that said PUSH on one side and PULL on the other. and anyone in the room could watch you doing your business. By that time I was given a fan so that I could have some moving air. Apparently the only working a/c was the one used by the check-in desk which was a huge regular size a/c and you could actually hear that the compressor was on. At least once a day when I would walk by the desk to go to eat they would ask if I would be needing a ride to the airport at check-out and I would say yes and tell them what day I was leaving and at what time - even the morning I left they asked me and I told them again when I would be leaving. When it was time to check out they told me the taxi was ready. I asked them if this was the free airport shuttle and they said no - it is a regular taxi that you have to pay for because I didn't schedule with the front desk and tell them when I was leaving. I said if you look on my Agoda sheet I requested ocean view and also gave you the flight number - when it was leaving - and when I wanted to be taken to the airport. she said yes but you didn't "schedule" it. if there are others that really love to sleep cool at night I wanted to let you know what happened to me.

James K.
United States
June 21, 2013
We enjoyed our stay at this hotel
Nice big room and bath room weak a/c unit for size of room.
One big issue we had was with the A/C. Unit is way to small for the size of the room. Best to get two key cards at check in. This will enable you to run the A/C while your away. If not the unit will never cool the room down when you return. We were in a room that had the afternoon sun which added to the problem. Also sometime wifi signal was very weak and slow.

JOSAIDA G.
Philippines
June 19, 2013
nice for those want to be near airport & rest
airport shuttle is free

JOSAIDA G.
Philippines
June 18, 2013
free shuttle to airport
free shuttle to airport, large rooms, fast wifi connection

Richard P.
United Kingdom
June 14, 2013
Nice comfortable hotel
Large comfortable beds, nice rooms, good location
Great hotel to stay at near mall and transport links excellent beds full mini bar at reasonable prices

Jolyon M.
Australia
June 12, 2013
A touch of luxury at a budget price
Large comfortable rooms, close to airport, good staff
Exceeded my expectations. Very good and would definitely stay again

James L.
Philippines
June 11, 2013
relaxing stay
clean, near the airport, bg roms
was able to relax while waiting for my flight the next day

Erling K.
Norway
June 08, 2013
Great rooms
Rooms, Clean, TV
My third stay in this hotel and this is probably the best rooms that cebu and mactan have to offer. The hotel is not five star, but the rooms are. Had the suite this time and of course it was even better. Good service for check in and check out and also room service.

Paul C.
United States
June 06, 2013
Convenient to airport, Clean spacious room
Convenient to airport, Clean spacious room, Nice staff
Brief stay - but would recommend. Surprised once we got into the room. Not convenient for eating or shopping, but plenty of cheap taxis around.

James A.
Philippines
June 04, 2013
Satisfied
Clean, friendly staff and affordable
Overall experience was good although hotel does not have elevator and no one to welcome guests downstairs and you have to carry your luggage to the third floor. Complimentary breakfast was delicious but you have to pay additional P100 to get the Filipino breakfast. Wifi access was poor in the room. Room was spacious and had a great window view of the city.