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Recent customer comments

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based on 1430 reviews
  • Cleanliness 9.0
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for money 8.6
  • Food/Dining 7.6

March 09, 2015
Overcharged smoking rates
Clean beds and thats all

Maria E.
March 08, 2015
The best hotel for travelling businessmen.
Location, choice of food, they provide what businessmen need.
My husband and I enjoyed our stay in this hotel. Room is very spacious, and clean. Hotel is very convenient for travelling businessmen like us.

Maria R.
United States
March 06, 2015
Staff hospitality, convenient location, cleanliness
It was a short but wonderful experience.

Bobby M.
United States
March 04, 2015
Excellent Hotel for Business Traveler
Comfortable Rooms, Excellent Customer Service and Convenient Location
Comfortable rooms, excellent customer service and convenient location. I have used this hotel very often when i go through cebu for business. The rooms are always clean and well maintained. The WIFI is very good and restaurant is adequate. The hotel is very close to Alaya Mall and other landmarks in that area.

Rose F.
United States
March 03, 2015
Convenient location
Location, friendly staff, new

Roberto C.
March 02, 2015
location service value for money
The location was perfect. Within the heat of cebu city. Staff was very accommodating. Rooms were okay as you would expect from a 4 star hotel. No pool and gym was really small. business travelers will like this best

Gerald F.
February 15, 2015
Trip to Cebu
Food, Roof Top restaurant, friendly staff
The stay at the Harolds was good. Room was good and had a balcony. Food was good although the restaurant staff need training on how and when the meal needs to be served. The reason I say this is because the soup was delivered after the entrée.

Nina A.
February 10, 2015
Good enough but needs improvement
New, comfy bed, central location
Has a lot of potential but can be improved. Non-smoking room with double bed not available so we were upgraded for a fee. Other hotel chains would give a complimentary upgrade. Buffet breakfast tried to offer a variety of choices but quality not up to par with other 4 star hotels. Was also disappointed they did not offer danggit (a Cebu specialty) among its choices. Restaurant was quite small and felt cramped. Water would leak from the side of the bathtub to the floor if the shower head was used. Wifi was spotty. On the other hand, we were happy with the comfortable bed and the furnishings in the room.

Dante A.
February 10, 2015
Best value and comfort in Cebu
Clean rooms, great beds, friendly service

rene G.
January 30, 2015
Good location
Room employees and buffet
Very good


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