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Recent customer comments

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Excellent



based on 1413 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.6

Karl B.
United Kingdom
January 02, 2015
Good stay
in room dining, tv channels, daily clean
It as a good stay. The wifi isn't very good though but it was nice and quiet and the staff were friendly and helpful.

Elaine F.
Philippines
January 01, 2015
Best stay
Location - near the city esp to Ayala mall, staff- very helpful and accomodating, room - very clean and comfortable

HONORIZA L.
Philippines
January 01, 2015
Holidays in Harolds
bed, location, and friendly staff
Our stay in the hotel was great! We celebrated Christmas in Harolds and it was fun.

raymundo K.
Philippines
December 29, 2014
clean n comfortable
room clean service
nice

KOH P.
Singapore
December 26, 2014
over price
roof bar and aircon
nothing much to shout for this hotel. far from mall and street food. only good is the roof bar with live band.. sometime with Deejay

KOH P.
Singapore
December 26, 2014
clean room
roof top bar , beside street massage
nothing great as location is far from mall. only the roof bar is cool in the evening if they have live band

Graham C.
United Kingdom
December 24, 2014
Harolds Suite
Nice Suite room. Staff politeness. Nice Foods.
Excellent. This time round we stayed in the Harold's Suite room and we were pleasantly surprised with the good level of standard of the room with nice complimentaries and very spacious bathroom facilities. The room was very clean and we had a good relaxation. The room was well appointed with its own dining and lounge areas, and a decent TV in each of the two main rooms. We ordered a 5 meal selection from the room service menu and we enjoyed the level of standard of the food also. We did find the dining table was a bit small to accommodate more than 2 dining with drinks, and taking in mind we invited family up for dinner - it was a little bit awkward for two persons to eat on the couch separately. Apart from that we did have to wait a while for someone to come up to retrieve the dishes afterwards. That's the only errors - Everything else was lovely. Breakfast was very delicious and our stay here was enjoyable. We are happy with our souvenir Harold's cups and we are already planning to return here next trip. 4.8 out of 5.

Graham C.
United Kingdom
December 24, 2014
Very Nice Hotel. Good Staff Performance.
Staff. Beautiful Rooms. Good Buffet Breakfast.
Excellent. This time round we stayed in the Deluxe room and we were very happy with the standard of the room with nice complimentaries and good bathroom facilities. The room was very clean and we had a good sleep. The staff at reception were very polite and welcoming, and the staff at breakfast were attentive. Breakfast was very delicious and the Omelette chef was very good. The Breakfast manageress gets a 5/5 because she was kind enough to personally arrange and fetch an alternate for me as I am allergic to Garlic. This was really appreciated and we are already planning to return here next trip.

Nigel T.
New Zealand
December 24, 2014
Enjoyed our stay
Friendly staff, good food and great fooftop bar
Our stay was fantastic. Everything was great, staff kind and welcoming always. Will stay again

aashoo G.
India
December 22, 2014
Excellent Place
Clear, Spacious and great rooftop restaurant
Stay was comfortable and rooms were more than expected spacious. Food was also excellent.