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Recent customer comments

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based on 1430 reviews
  • Cleanliness 9.0
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for money 8.6
  • Food/Dining 7.6

Fouad B.
United States
November 06, 2014
it is good value for the money
location - Service - comfort
Food can be improved, especially the juices. Staff was kind enough to offer me a latte at no extra charge. Carpet in the room would require cleaning soon.... Rest in fine.

Lee M.
November 05, 2014
Nice hotel but no pool
Location, clean n friendly staff
The staff were friendly and the location is near to malls.

November 03, 2014
Good But Eerie
price clean comfortable
It was okay. Room is spacious and clean. Tried to leave a note for in dining and hanged the order form on the knob of the door. No one picked it up so I ended up waiting for nothing and when i noticed that no one picked the form, I had to order again via phone. The food? uhmm couyld have been better. Taste was bland. Good accommodation but bad food and eerie ( Walking to through the hallway was like waiting for a ghost to appear probably because of the absence of proper lighting)

larry J.
United States
November 02, 2014
Another Excellent Stay
Clean, Location, Staff
As in the past very nice stay, the staff are great, rooms very clean, very well appointed, location is nice and can walk to many places or take a jeep right out the front door. will stay here again for sure

Samantha Q.
October 27, 2014
Not as good as expected but acceptable
Room service, food and comfort
As usual, their service is really excellent as they have even won an award for it. The only thing they are lacking of is probably the amenities in the room, eventually almost everything is payable which is not very welcoming for us. The location was a little bit deserted in a way, especially at night, so we dont really dare to actually venture around. Overall, the cleanliness and comfort is fine and acceptable. And the service is excellent as usual.

Garry B.
New Zealand
October 24, 2014
10 outa 10
Nice Bathroom, comfortable Bed, Good size room.
Cannot fault this Hotel, Really enjoyed our 4 night stay. Only thing I will mention is it's 70-80 pesos each way into city.

brian H.
United Kingdom
October 22, 2014
Standards are slipping!
Comfort , lovely rooms front 0f house staff
I have stayed here many times and this was the most disappointing . The front desk staff and the porters are suberb but the dining staff need retrained! The service is poor and they don't know what they are doing. I took all day for housekeeping to clean the room and I had to ask every day. Its all down to poor management.

Dante A.
October 14, 2014
Still the best hotel in Cebu
Great location, immaculate rooms, friendly and quick service
My go-to hotel whenever I'm in Cebu. Harold's Hotel is simply the best hotel in terms of price, room quality and service. The beds and pillows are clean and very comfortable - I sleep well every night. The staff are very responsive to any request. And the food is not bad at all - try the pochero and crispy pata. Will always come back

Juan N.
October 13, 2014
Good and comfortable stay
service, location, price

Poul S.
October 13, 2014
So disappointed !!
The food was good in the Roof Top restaurant.
I am disappointed. I only give my review if i feel that the present star rating is out of order. I was staying at Harolds one night, just to test it as i often travel to Cebu. Nice rooms. Lazy Staff ... Terrible service in the restaurant. There were 5 Staffweroking there and only 2 guests, but the staff found it much more funny to make jokes between themselves, than to give a proper service. The wifi was so slow that i even could not send any emails. Overall this hotel don't deserve the rating it has of now.


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