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Recent customer comments

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based on 1413 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.6

Elias S.
United States
October 02, 2014
basic hotel
location, price, quiet
Standard hotel with easy access to the city and near Ayala Mall. The wifi was very slow, so I used the signal from a hotel across the street instead. Despite being on a major street the room was relatively quiet. The restaurant needs some improvement ...

Kasinathan S.
October 02, 2014
It is a very very clean room
Big clean room , location, nice bathtub with ample hot water
My stay was great. The room is big and extreamly clean. Nice comfortable bed

Jay M.
United States
October 01, 2014
1st Timer
Customer Service, Cleanliness, Comfortable Beds
It was good... I will definitely consider it when I come back. The staff was friendly and accommodating. Bed was really comfortable with nice soft pillows... good experience for relaxing.

Tim W.
United States
October 01, 2014
All good
location, staff, room.
Good as usual

Michael M.
United States
October 01, 2014
the staff is the best,breakfast was superior & the room was most comfortable
I am ashamed & embarrassed that my medical condition gave the staff a very bad first impression. But,they are very professional and handled the situation calmly. I only wish I had the same opportunity to apologize and explain my behavior to the guests I offended,as I did to the staff. Without question, Harolds will be my hotel when in Cebu!

Susan C.
New Zealand
September 30, 2014
Very good
clean, friendly staff, good wifi
My 2 nights stay was pretty good, nice hotel. The only downside is the plastic kettle (cheap and nasty) as it was broken.

Clifford I.
United States
September 28, 2014
Maintains High Standard
Staff, Room & Charm
Returnee to Harolds and delighted to see the improvements made to the rooftop restaurant. Bell and doormen continues to remember me by name along with dining room staff. Buffet breakfast continues to be fine. Some attention might be focused on the salad bar as the fresh veggies were less than crispy and a bit wilted.

Qiau L.
September 28, 2014
Good stay but breakfast is so so...
clean room, friendly staff, good location
good stay but i am not satisfy with the breakfast.

Mel B.
September 25, 2014
great hotel, great price
close to Ayala, comfy bed, clean room
stayed 5 nights, was good , no problems

Danny C.
September 24, 2014
Great Stay !
Big clean room , comfortable bed & clean toilet with complete toiletries
It was great. If have stayed here for the 6th or 7th time. When I am in Cebu, this is where I stay. The rooms are big, & toilet is always clean. I have never experienced any problem staying here. The place is near Ayala Mall. Just a 15 minutes walk. Although its easy to take a taxi right in front of the hotel. Breakfast has limited choices but it's sufficient for me already. Their service is always consistently good. Will definitely stay here again in my future trip.