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Verified traveler reviews

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based on 1428 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.6
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Andrew O.
United Kingdom
October 08, 2014
clean and good value.
staff location and room all great bit traditional could do with a update
Hotel was generally good . Stayed in better and worse it's middle of the road .

Adam W.
United States
October 07, 2014
Was Happy to Leave
Condition, Rooftop Restaurant
Nothing about my stay was particularly good. The hotel is far from the airport and seaport. The hotel isn't within walking distance of anything, and taking a cab in Cebu is awful. Even 1.5 hours before breakfast ended the buffet was out of items and I was informed they wouldn't be replaced. I had an ear infection on my last day, and the staff advised me to go to a hospital with a three hour long waiting list. When I asked the hotel for a late checkout so that I could see the doctor they were only willing to give me an extra hour, which wasn't enough. And little things were bad. Of the many 1-5 star hotels I've stayed at in Asia Harolds was the only one to charge me for printing out a few sheets of paper.

Jan L.
October 06, 2014
comfortable hotel to relax
nice bed, good staffs, secured
It was good, only wifi in room getting weak compare to my earlier stay.

Elias S.
United States
October 02, 2014
basic hotel
location, price, quiet
Standard hotel with easy access to the city and near Ayala Mall. The wifi was very slow, so I used the signal from a hotel across the street instead. Despite being on a major street the room was relatively quiet. The restaurant needs some improvement ...

Kasinathan S.
October 02, 2014
It is a very very clean room
Big clean room , location, nice bathtub with ample hot water
My stay was great. The room is big and extreamly clean. Nice comfortable bed

Jay M.
United States
October 01, 2014
1st Timer
Customer Service, Cleanliness, Comfortable Beds
It was good... I will definitely consider it when I come back. The staff was friendly and accommodating. Bed was really comfortable with nice soft pillows... good experience for relaxing.

Tim W.
United States
October 01, 2014
All good
location, staff, room.
Good as usual

Michael M.
United States
October 01, 2014
the staff is the best,breakfast was superior & the room was most comfortable
I am ashamed & embarrassed that my medical condition gave the staff a very bad first impression. But,they are very professional and handled the situation calmly. I only wish I had the same opportunity to apologize and explain my behavior to the guests I offended,as I did to the staff. Without question, Harolds will be my hotel when in Cebu!

Susan C.
New Zealand
September 30, 2014
Very good
clean, friendly staff, good wifi
My 2 nights stay was pretty good, nice hotel. The only downside is the plastic kettle (cheap and nasty) as it was broken.

Clifford I.
United States
September 28, 2014
Maintains High Standard
Staff, Room & Charm
Returnee to Harolds and delighted to see the improvements made to the rooftop restaurant. Bell and doormen continues to remember me by name along with dining room staff. Buffet breakfast continues to be fine. Some attention might be focused on the salad bar as the fresh veggies were less than crispy and a bit wilted.