arrow-up-icon Get points on your miles program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 1403 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.8
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Staff Performance 8.9
  • Value for Money 8.6
  • Food/Dining 7.6

8.3 Lauralyn S.
Philippines
May 14, 2014
So comfortable, we didn't want to leave.
The room service menu was delicious, the bed was super comfortable and clean and nobody expected to be tipped unlike some hotels despite four or five stars.
Very convenient and comfortable. We had a bit of a problem with the hand bidet, where the water wouldn't stop coming out, so when we called the front desk about it, they sent an engineer to get it fixed. They are very attentive and the hotel is fuss,free.

8 Jose N.
Philippines
May 12, 2014
Fast and efficient service
The hotel is centrally located and easily accessible by public transportation. It is within walking distance to the Ayala business center and shopping center. Staff is friendly and willing to help.
My room (superior) was a bit small but had all the amenities one could expect from a standard hotel room. It even has an electric iron and ironing board, as well as an LED flashlight, which are not usually included in hotel rooms. The hotel is relatively new and well-maintained. The staff is friendly and accommodating. The breakfast spread in HCafe, however was rather limited, particularly with fresh fruits and vegetables and the food was so-so taste-wise. Cable TV connection was also lost very early the next morning. Overall, my experience was very positive. I wouldn't mind coming back at all.

8.3 Fook Y.
Singapore
May 12, 2014
Just for Business
Internet is good, room is clean and reasonable breakfast with rooms for improvement
This is the second time I stay in this hotel, overall base on the price it is alright. The breakfast can be better if they want to invites more foreigner to stay there. Their rooftop lounge was super and the staffs up there their service was excellent.

9.3 Melecio B.
Philippines
May 10, 2014
Beats other high end hotels
Clean bathtub / Bidet Toilet Spray / Early Check-in
I was extremely pleased by the hotel staff for allowing early check-in and upgrading my room. The room was very clean, especially the bathroom (which I am most particularly concerned with). Also, there was a flat iron & board available. The entire hotel was kept very clean all the time. The only downside is the very basic buffet breakfast. The food tasted just OK. And there were no local Cebuano choices (such as dried pusit, danggit, or ripe mangoes). The staff, however, were very attentive to our needs.

9 Robert W.
United States
May 07, 2014
We love the great breakfast buffet, tubs in baths,
Big bathtubs, fabulous breakfast buffet, comfy fluffy beds
We are addicted to Harolds in Cebu. Not the most economical, however, not too pricey either. Good value and always clean and comfortable supported by efficient staff. We are always welcomed with a nice, cool, refreshing fruit drink at checkin.

7.7 Emmanuel Y.
Philippines
April 19, 2014
nice
location, clean, comfortable
it was nice

9.7 evelyn W.
United States
April 12, 2014
Comfortable,clean rooms.. Also very secure.
Clean rooms, friendly and dedicated staff, good value!
Excellent as usual. i am a returning guest and have been staying @Hatolds since they opened.

9.3 Bobby M.
United States
March 31, 2014
Nice Hotel with very friendly staff
Comfortable room, friendly staff and excellent service
I have stayed at Harolds many times over the years, most for short stays, always had a good experience there. The rooms are always clean and very comfortable. The staff is very friendly and professional. I enjoy the consistency of great service and well maintained rooms. The hotel is very close to Alaya Mall and I often go there.

9.3 Bobby M.
United States
March 31, 2014
Good nice hotel and conveniently located
Nice hotel, friendly staff and excellent service
I have stayed at Harold times over the years for short stays. I can always count on hotel rooms to be clean and comfortable. Although my stays there are usually only a day or so, I have never had a problem at hotel. The rooms are very clean and well maintained. Room service is fast and staff is very professional and friendly. The hotel is very close to Alaya Mall and close to many activities in Cebu City.

8.7 Fook Y.
Singapore
March 24, 2014
One noght stay for Business trip
Good breakfast, large room for the suite and fast internet
Everything was great except for the room server never happens after calling a few times and waited for an hour, maybe we are asking for some free ice and water so the service never happens. Apart from this, all goes well.