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Recent customer comments

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Excellent



based on 1430 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.6

tran P.
Philippines
December 07, 2013
A great location to explore Cebu
Central location, clean and comfortable room, nice view on the whole city and mountain from the high floors and the roof bar
We enjoyed our stay in this hotel. The location is in the city center so providing easy access to all places for sightseeing, dinning, shopping. Beautiful view from the window. The roof bar is a big plus. The room is spacious and clean, with fast internet. We will come back here and recommend the hotel to our friends

waldo H.
New Zealand
December 05, 2013
This is one of the best hotel we stay in our trip.
Clean room, comfortable bed, good restaurant.
We would like to come back this nice luxury hotel again, the clean room, comfortable bed , also the roof top restaurant are our best choice. Thanks Harolds.

DONGKI K.
South Korea
December 02, 2013
relax time.
good staff, room and view
shopping, spa, nightlife, good restaurant and pretty girl

larry J.
United States
December 02, 2013
great stay as always
staff clean staff
staff was great as usual - rooms very clean - my wife never complains about our stay's here!!!

Travis D.
Australia
November 20, 2013
Nice clean hotel with friendly staff
Breakfast buffet, location near ayala malls, friendly staff
This is our 3rd stay at Harolds and we always enjoy it. The only downside is that it has no swimming pool. I think it would be great if there was a billiards table on the top entertainment deck too.

CHARMAINE F.
Philippines
November 18, 2013
very bad experience!!!!
none
i had a very bad experience with this hotel, i thought when i first came it was a friendly hotel i arrived there at 4pm the guy at the front desk was respectful and courteous they even offered me a complimentary drink. i was happy until when i checked out the staff at the front desk composed of 3 women and 1 guy i don't know why the other 2 are not doing anything and 1 woman staff is assisting 1 client ahead of me while the other 2 women staff just stood there doing nothing so they let me wait for almost an hour so the clients keep coming to check out also so i came up with the other 2 women staff which i still don't understand why they cannot assist me with the check out, i told them i have to check out now because i had a flight to catch they looked at me that seems i am barging in with their conversation in which i still manage to calm myself because i am already tense that i'll be late with my flight they let me wait again for about 15 minutes because they said they have to checked the room first and to my surprise they charge me with oreo cookie out of nowhere, i told them i don't eat cookies in fact i went out to dine. just not to miss my flight i paid the oreo cookie but i told them that i did not ate any food or any oreo cookie from the bar, i told them their staff who checked the room might be the one who have had ate it and charged me with it. i told them they have a dishonest staff. i went out humiliated. i will never go back to that hotel again!! warning to travellers beware the staff of this hotel they eat the food from the bar in your room and then charged it to you.

larry J.
United States
November 13, 2013
fantastic
clean great staff
always good at harolds - very clean - great staff - great rooms - stay here and be happy

brian H.
United Kingdom
November 12, 2013
Small but luxury hotel
The Room, the staff and service
I have stayed at Harolds before and will stay again. its a small luxury hotel and great value, Friendly and helpful staff help to make for a pleasant stay

Beng T.
Malaysia
November 06, 2013
adequate and comfortable
Convenient, quiet and safe
The hotel was quite near the city. It is at a convenient location where taxi was readily available. It is quiet and I feel safe. The breakfast was basic. The room is adequate and comfortable. Walking distance to some restaurants but a little far to walk for shopping outlets and downtown. Overall it is nice and value for money. I would recommend this hotel to stay in Cebu.

Bjorn S.
Norway
November 06, 2013
Nice hotel with good bead and a lovely rooftop
Room, service and rooftop
Pleasant stay With comfortable bead, good service and fantastic rooftop