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Recent customer comments

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All reviews (1392)

Business travelers (233)

Couples (525)

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Families with young children (72)

Families with older children (60)

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Excellent
8.5
based on 1392 reviews
Hotel Condition/Cleanliness
9.0
Facilities
7.8
Location
8.2
Room Comfort/Standard
8.7
Staff Performance
8.9
Value for Money
8.6
Food/Dining
7.6

7.3 mohamed C.
France
February 01, 2013
lovely hotel
nothing
quick checking and all personnel smiling and after you to help. i wish to come back with my family as it was very friendly and comfortable.

6.3 kristine A.
Philippines
December 25, 2012
new and clean
clean
only that if you checked out they will let you stay for 5 minutes to check the room you stay into..funny though never heard such thing and ofcourse charge of pick up from airport....omg!anway cheap hotel and not so good food.

8 David H.
United Kingdom
December 30, 2012
Very hospitable staff but incomplete rooms
Very comfortable bed and effective air condition
Very comfortable stay there in Harold's. great staff, comfortable bed, and a very tasty free breakfast! The only negatives I rally have to say is to do with a couple of the appliances. The television was not always functioning correctly and needed some fixing every now and then and also the digital clock/iPod dock weren't functioning at all during our time there. All in all though these are really only minor inconveniences.

10 Zorina C.
Canada
December 20, 2012
Hospitality stands out
Staff: welcoming, attentive, prompt,accommodating
The room was just the right size and beds ,pillows,comfortable. Great to have basic traveler's essentials,such as iron, hair dryer, toiletries. It would be good to have sufficient number Of towels for the number of guests. We liked the location as it is central. The breakfast was great as it provided varieties not just for the morning but every morning. We have travelled in north America, in the Caribbean, Asia and Harold's service is one we can say is one of the best. The staff definitely is the selling point, from bellman, doorman, to front desk and concierge. The price is reasonable. We would certainly recommend it. One drawback, the cost of hotel transfer. It is double the price of standard fare.

8.3 Henry Y.
Philippines
December 26, 2012
Convenient location, accommodating staff
Clean, pleasant
Very accommodating staff. Needeed to correct profile as it had erronous data. Food selection could stand improvements.

9.3 Rosario R.
January 09, 2013
Always Clean
Cleanliness, good breakfast
We are regular clients of this hotel as this is very near our shop. We always look forward to staying here because of the cleanliness of the rooms and the bathrooms, the delicious breakfast, and the very good service. This is our home away from home.

8.7 Darren R.
United States of America
April 13, 2013
The feeling your at home
Amazing staff and very nice rooms

7.3 Eliza G.
Philippines
December 19, 2012
nice-looking hotel wtih nice facilities
nice facilites give guests their money's worth
i initially got turned off by the unhelpful porter who made me and my companion carry some of our things on our way to the reception area. I've been to different hotels of varying "class"--from low, middle range, even above-average ones both local and abroad, But this is the first time that a porter made me carry some of my stuff! I reported this shockingly rude welcome immediately to the manager who, thankfully, addressed my concern immediately. Guests often expect nice treatments from hotels that look equally nice on the outside. This is where the "front liners' (porter, receptionist, even the ones who answer the phone) role are crucial. To be fair, though, there was one person at the restaurant during the buffet breakfast who made up, in a manner of speaking, for the rude welcome i got. The server (mr. Estella) was helpful and serves the customers with a genuine smile.

8 Tiew C.
Singapore
December 18, 2012
Clear and please hotel
Cleanliness of the hotel...
Location was good to travel to the shopping mall. The bell boy was very helpful in calling the cab whenever we need one. Breakfast was simple yet nice especially the omelette and the server were very helpful. Overall I enjoyed my stay... Planing to be back soon...

7.7 Kathleen J.
United States of America
December 26, 2012
Clean and spacious room for a great price.
Easy access to public transportation, great location.
Breakfast buffet was redundant, need to offer local fare ie native cakes & seasonal fruits. The quality of the service dwindled as the amount of guests filled up the dining area, so that it was hard to get a clean table. Very limited parking space. Wifi access need not be that difficult.