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Recent customer comments

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based on 1404 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.8
  • Location 8.2
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.6

8.3 Sarah P.
February 01, 2013
New Hotel with great service
Location and Beds
harolds is quite new but their service is excellent. their staff are very accommodating and friendly. we like it's proximity to ayala mall and other business centers in the city. the hotel rooms are good enough for a group of 3, the beds are were really comfortable and clean.

7.3 mohamed C.
February 01, 2013
lovely hotel
all personnel smiling and after you to help. i wish to come back with my family as it was very friendly and comfortable.

7.3 mohamed C.
February 01, 2013
lovely hotel
quick checking and all personnel smiling and after you to help. i wish to come back with my family as it was very friendly and comfortable.

8.7 Haakan F.
January 30, 2013
New and fresh Hotel
Good value for money and location close to best mall in Cebu (Ayala)
I got upgrade to top floor because I had asked for a flower arrangement also. Which they also took care of with good handling. It is a nice and new Hotel where everything is working well. And the location is good with views around the Hotel and a nice roof top bar. Breakfast is OK but not extraordinary. Small gym. Location with 5 min walk to Ayala mall is good.

8.7 John S.
January 29, 2013
Great Hotel , very friendly and helpful staff
Comfort and cleanliness
Good value for money and Friendly helpful Staff. Breakfast was tasty and plentiful. No spare toilet roll in bath room and no facial tissues supplied. Very handy to major shopping centres . Only having one staff member at the front desk at checkout time caused a minor delay. Otherwise a very pleasant stay

January 26, 2013
Very friendly staff, great rooms, great food.
Great food, staff, food and it is very safe!!
I always stay at Harolds when I am in Cebu. I find it very clean, the staff are super friendly and efficient, and the food is great with plenty of it. I am a female, often here alone and feel very safe. It is a 5 minute taxi ride to Ayala shopping mall, but there is a small convenience store just by the hotel.

8.3 Charles M.
United States
January 23, 2013
Pleasant Hotel and very Peaceful.
The satff and location make it ideal for those seeking quiet and elegance without paying the extreme top dollar.
This is my second time staying at Harolds for more than a week at a time. The romms are great and very quiet. The staff is very professional and friendly.

9 Olusegun B.
January 20, 2013
Luxury hotel
The roof top restaurant on the 13th floor with generous view over the city
This is the second time of staying in this hotel within 2 weeks period. I was positively happy to see this standard hotel and with great value for your money.

8.7 Jan S.
Czech Republic
January 19, 2013
exclusive hotel with good prices
High standard hotel with professional staff. Very near to Ayala Mall and the center. Could be great for business trip. You could relax in some spas which are near the hotel.You could have nightlife as well. From higher floors you could have a beutifull view of the city.

January 18, 2013
Value for money
Good service and very clean rooms. Very accessible
Harolds is well maintained and staff are very courteous.