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Very good 7.9
Based on 532 reviews

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Very good

based on 532 reviews
  • Cleanliness 8.1
  • Facilities 7.1
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 6.9
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Diane C. from Philippines
Stayed one night in August 2016
Staff was such a letdown.
I've stayed in Hotel Elizabeth Baguio for a few times and everything was great so I expected a lot from their Cebu branch. Upon checking in, we were surprised at how slow paced their staff was. Not in season? Sure but we were not expecting for it to be so damn slow. The rooms were nice. Everything was great except when we stepped out to have dinner, we came back and we cannot open our room. A staff delivering food saw us and immediately called somebody for help. I appreciated that a lot except the help he called came 15 mins later. The help came bearing with a master key card but nothing happened and they mentioned about a weak battery door but they called another help to ask for another master key card which was so stupid because it was still no help at all. Then they asked for someone to manually lock the door. It took them almost an hour for our room to open. We did not get a sorry. Nothing. We cam from a bad dinner and I was havinh stomach problems and I was with someone who has scoliosis. We did not even bother eating breakfast the next day because we were so damn disappointed. We were supposed to stay 2 days but good thing my companion said to test out the service first or else it would be too much waste of money. Upon checking out, we were the first one to hand in our room cards but we got served late because they said they were having a hard time opening our room. Are they dumb? So they did not recorded what happened last night? And we were the one to suffer? Their internet was also too slow. We were supposed to book another hotel again via Agoda but we cannot connect. So we just walked all the way to Quest. Quest saved our stay in Cebu. I also asked for a second blanket and was told they will check housekeeping if they still have blankets left but they never got back to me and I waited and just gave up. It's a beautiful hotel but service was really a huge letdown.
Reviewed August 09, 2016

Patpong R. from United Kingdom
Solo travelers
Stayed one night in August 2016
it is just OK
The room I got was a bit foggy. The blanket is super thin. Breakfast was limited of choices and not that great. Unarguably, the location is great and staff is too.
Reviewed August 08, 2016

Edzel G. from Philippines
Business travelers
Stayed 4 nights in August 2016
Worth it
Value for money. Not so many choices but good food.
Reviewed August 07, 2016

Leo G. from Philippines
Families with older children
Stayed 2 nights in July 2016
they could improve the breakfast buffet
Reviewed August 06, 2016

Sheena S. from Philippines
Stayed 3 nights in August 2016
Overall, excellent services!
Food is really amazing!
Reviewed August 06, 2016

William K. from United States
Stayed 7 nights in July 2016
Good hotel
The staff was tremendously helpful and friendly, the rooms were great. my only wish is that the breakfast had a bit more American type items (bacon), otherwise breakfast had fresh fruits, juices, cereal. Best of all location.
Reviewed August 04, 2016

Michael R. from Australia
Solo travelers
Stayed 11 nights in July 2016
Great stay
Reviewed August 02, 2016

Michael A. from Philippines
Families with older children
Stayed one night in May 2016
sadly disappointing
They would not let us borrow a flat iron which is supposedly part of the amenities. Staff didn't handle our request well.
Reviewed August 01, 2016

Jenny G. from Sweden
Stayed one night in July 2016
Terrible service and front desk women looks like they don't want to be bothered..
Reviewed July 31, 2016

Zita N. from Vietnam
Solo travelers
Stayed 2 nights in July 2016
The staffs are really nice and very helpful. Except that the city is far away from the beach, it's near several malls.
Reviewed July 31, 2016