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2015
Excellent 8.1
Based on 816 reviews

Recent customer comments

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Excellent



based on 816 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.7
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 7.3
  • Food/Dining 8.0

Changsoo K.
South Korea
May 07, 2015
Terrible service mind of JPark
Since we believe in JPark’s reputation, we looked forward to good ending of this tour in your resort. However, it ruined it in the last stage and resulted in terrible feeling of your resort. I’m not sure if your manager, reported this happening internally. I complained to him CORA SPA’s terrible service, especially, SPA’s Korean manager. When I booked SPA, I explained our family(2 adults and 2 kids) needed to take a shower and Korean manager promised to provide family room. And he asked me to pull in reservation, 8:00 pm to 7:00 pm, due to its busy slots. So, I said OK. We arrived SPA at 7:06 pm, took a shower for approximately 20 minutes (10 minutes of dad/sun and 10 minutes of wife/daughter). When massage ended, we felt strange. I saw watch and it’s 8:06 pm. It means 40 minute massage against 1 hour. So, we complained to SPA manager why massage time is short. He said he gave us enough time up to 1 hour and 20 minutes. So I asked how it becomes 1 hour and 20 minutes. He said we’re a little late and we spent some time in SPA like taking shower and dressing clothes after massage. I said he didn’t explained this kind of deduction from massage time when booking. He said it’s SPA’s policy. So, I told him I wanted to talk to higher manager. He said he’s manager so we had to talk to him and kept insisting SPA’s policy and it’s natural in all Cebu resorts. I know it’s nonsense, I said to him I would talk to resort manager. He said, “If you want to talk to resort manager, do what you want.” And then I’ve explained this happening to your resort manager what if we use other SPA, instead? Will they count time like him? I’m looking forward to your voice.

Jason A.
Philippines
May 03, 2015
Perfect
Nice food, friendly staff and excellent amenities.
Hassle free check-in. Upgraded our room to suite for free. My kids were very happy during our stay. How i wish we can extend our stay. We would definitely come back.

Edwin P.
Philippines
April 30, 2015
Good for leisure but food is way too high
The pool, beach view and friendliness of hotel staff
Overall it was very relaxing but the food & beverage prices were very expensive.

Rafael G.
United States
April 27, 2015
best meal in town
joseph Singson is the best dining facility manager
Good stay. I sign in late and got 3rd floor. Not good.

noemi T.
Philippines
April 21, 2015
JPark Island Resort and Waterpark
1. facilities (swimming pool) 2. rooms 3. staffs

Rogel R.
Philippines
April 16, 2015
Expensive but not worth it
Hotel Aminities, private beach front and breakfast

Mark J.
Australia
April 15, 2015
4 star hotel, 5 star priced
The pool and water park are great for Kids. The staff are very helpful. The location is good.
Our son loved the pool. For me the hotel charged Shangri La prices for food. The problem is that the buffet is truly awful. Also the owners have nasty messages for guests everywhere - don't do this, don't do that. The hotel has 4 star facilities but has the feel of a 3 star hotel/ hostel. The water park is great. The underpaid staff are great. But I would not stay here again.

Narra D.
Philippines
April 09, 2015
4
4
8

Chestermon V.
Philippines
April 05, 2015
jpark
slide; sherbet; go cart
ok

floriza T.
Philippines
March 31, 2015
Excellent for summer escapade
the water park, food and the suite room
our stay was just perfect..thanks to the lady in the counter she upgraded our accommodation. I would say it was the most memorable experience for our family.