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2015
Excellent 8.5
Based on 2651 reviews

Recent customer comments

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Excellent



based on 2651 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.9
  • Location 7.7
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 8.5

Jose B.
Philippines
December 29, 2015
Expecting more
I liked its isolation from the city. I liked its not being overcrowded and k liked he vista of the mountains and the sea
I love the Marco Polo DAVAO. I like the Marco Polo CEBU. Here is a whale of a difference from internet speed (it is bad in Cebu) and quality of room service (they got my order for Chef's Salad wrong after making me wait for almost an hour). But k had a good rest and the hotel was good value for money. But I will rate it as a FOUR star hotel not a five star one...

Althea M.
Philippines
December 27, 2015
nice view but over rated
room size, hotel location, hotel view
I requested for airport transfer and even confirmed the day before arrival, but nobody was there to pick us up. Luckily there was a car on hold which was able to take us to the hotel. Checking in was easy and they let us check in early (9am) for an additional fee of P1,000. Room service was slow, food was not great and during the breakfast buffet we had some muesli which was already sour from rotten milk/yogurt. Bathroom needs an update except for the shower which was newly done. Overall, this hotel was nice because of its location and city/ocean view.

JEMIEL P.
Philippines
December 27, 2015
The rooms need some updating.
Food glorious food

Fadhel S.
Bahrain
December 25, 2015
Great hotel
Great food, friendly staff

Maria P.
Philippines
December 25, 2015
Still one of the top 3 hotels in Cebu City
Staff performance, comfort and value of money
Will be back soon

Mayflor D.
Philippines
December 23, 2015
marco polo is marco polo
accommodating staff, superb food and nice ammenities
The hotel lived to its standards. They are actually the best in Cebu!

Evelyn J.
Philippines
December 14, 2015
Good!
Nice room, food, facilities.
Nice hotel. The location tho is far from the center of the city. The shuttle made it comfortable for us to go to the center of the city however the aircon of the shuttle was not working and with the traffic in Cebu it made our trip uncomfortable.

Aimme R.
Philippines
December 13, 2015
The receptionist when we checked-in was never nice
The lobby
Room service is worst! We ordered food good for 3 and they only guve 1set ug spoons and fork. We called up to askfor more yet they never give. We just have to tke turns using the utensils. When 1 is done eating we washedit then used again. The lifeguard in the pool is just not happy to see locals...he is so snub!

David J.
United Kingdom
December 13, 2015
Overrated Should be a 3 star hotel
The hotel lobby area only looks good Staff were unhelpfull I was not refunded my deposit
Requires new management manager was only interested in the chinease guests Only parson who was friendly was the made up soldier the food was overpriced and the room very poor for a 5 star hotel. Who rated this hotel ? Sounds fishy to me

ing Y.
Singapore
December 10, 2015
good shuttle bus services. helpful staff.
staff friendly. clean room. shuttle buses.
Ok