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2015
Excellent 8.5
Based on 2652 reviews

Recent customer comments

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Excellent



based on 2652 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.9
  • Location 7.7
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 8.5

Christopher M.
United States
November 03, 2015
Nice hotel customer service could be better.
The Lounge, Pool, The upstairs bar
We stayed for a couple of nights during our interim travel to other destinations. Front desk really gave the wife a hard time checking in as we didn't arrive together (separate flights one international and one local) so you should be careful on scheduling your arrival times. It wasn't until management got involved that it got sorted out, this is something I would expect the front desk clerks to be able to handle without management. The live music downstairs was wonderful, the Buffet for breakfast had a wide array of fresh fruits, breads and meats. The Bar upstairs has a nice view and ambiance. And the pool was a nice touch for relaxation. Even has a small upper-level pool for the children. We'd visit again, but definitely need to find a work around so that neither the wife or I would have to wait for the other to arrive for check in.

James T.
Philippines
November 02, 2015
Marco Polo Cebu Vacation
Staff, Food and Rooms
Excellent

Conrad A.
United States
November 01, 2015
very satisfied
safety, service and ambiance
Excellent

robert C.
United States
October 31, 2015
Nice location
food, location, staff
good stay. claim to be 5 star, id say 4 max. Pool was decent, penthouse was just ok... built in 2006 the hotel needs some upgrades already. id like if they stopped soliciting their condos for sale every time i walk by their kiosk in the lobby

TRISTAN B.
Philippines
October 29, 2015
the bell boy - dave dalupang is superb
the staff, the amenities and value for money
my stay in this hotel is satisfying. the staff are helpful especially the bell boy dave dalupang

robert S.
United States
October 23, 2015
Some complaints
Food excellent...ground floor entertainment was fantastic
Too many intrusive interruptions with lingering staff

imee B.
Australia
October 21, 2015
its really good for the price .
staff are polite and friendly, rooms very clean and the food is really good
Relaxing and enjoyable

antonio F.
Philippines
October 19, 2015
Just a normal hotel
location, peaceful, safety

marishell C.
Philippines
October 19, 2015
nice place and very accommodating staffs
food, accommodation and value for money
short but enjoyable

Agnes J.
Philippines
October 15, 2015
Love the foods but room is not that luxurious
Foods, City View, Affordable 5-star
I would love to go back for the foods. Lol! But the room is not at par with other 5-star hotels. I love their bathroom though.