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Very good 7.6
Based on 1372 reviews

Recent customer comments

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Very good



based on 1372 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 7.8
  • Staff Performance 7.4
  • Value for Money 7.7
  • Food/Dining 7.4

8.8 Hannah O.
Philippines
May 11, 2016
Perfect
Love the location and ambiance of the hotel. Rooms are spacious and are very well lit and air conditioned. Their beds are AMAZIIIIING! Gardens very IG worthy!

8 Allan B.
United Kingdom
May 04, 2016
Peaceful setting in the City
It is hard to believe when you are there that you are in the City as little traffic noise can be heard in this oasis of relaxation. The facilities are good and as shown on the website my only criticism of the facilities is the lack of control sometimes shown by the lifeguards and staff in respect of visitors to the pool facilities showing little regard for the safety of customers and clients. Many evenings we saw staff and lifeguards viewing basketball or other programmes at the poolside bar while pool users were left to their own devices. In respect of other aspects of the Hotel it should be noted that there is no elevator to the first floor rooms and therefore anybody with a slight unsteadiness climbing stairs should request a ground floor room. We did have problems on arrival as we were earlier than the check in time but were happily accommodated within the facilities while they prepared the room which did give us an opportunity to take an early look at the facilities on offer. One black mark was to the front desk staff that had difficulty in understanding English on several occasion's as well as the door staff/concierge who persuaded us to use a car provided by the hotel which in the end costed us almost twice as much as a taxi would have for the same journey. I would also advise against the use of the airport shuttle although convenient to be met at the airport cost wise it is excessive against the cost of a taxi which cost us 475 php against 800 php charged by the hotel. The breakfast was good in general terms but I was disappointed at the inability of the chef to cook eggs as on five occasion's out of 6 I received uncooked omelets/scrambled/fried eggs as well as receiving fillings to omelets that were not requested. The lunch/dinner menu was large though much was dominated by Philippine cuisine with little space given to other International cuisine. The hotel is extremely clean however but having maintenance painting stair rails during the day when they are

10 Alice L.
Philippines
April 30, 2016
I love everything in Montebello, a total relaxation within the city!
I like how the staff assisted us, I love how their rooms are build, the garden view and the great morning breakfast! I will be back.

9.6 George R.
United States
April 29, 2016
Up to expected standards
Clean rooms, good beds, good towels, clean bathroom, lots hot water, clean air con, bedside table lamps, room safe,these are all the things that I like to have in a room

10 Alice L.
Philippines
April 27, 2016
Very relaxing, cozy and clean hotel
I love everything in Montebello, especially the friendly staff :) Will surely be back.

9.6 JOSELITO S.
Philippines
April 20, 2016
Very Good
Nice location for family vacation. Green environment. Staff were courteous. Pool and restaurant is ok.

5.6 Athanasios K.
Australia
March 31, 2016
Food served at restaurant is terrible and internet speed was unacceptable.
The quality, variety and standard of food at the hotel was appalling. Eat elsewhere. The internet speed was shocking. So if you're a Business traveler or student this is a major problem.

7.2 Egon K.
Germany
March 30, 2016
some things could be better
Location is o.k, Brakfast could be better.Aircondition fan in the deluxe rooms to load. The floor in the premier rooms area is poorly soundproofed. The rooms are overpriced. The net/wifi is sometimes not good working.

8 PATRICE G.
France
March 23, 2016
it was a good family time in this place
Pool restaurant, pool, garden, playground

9.6 Clide E.
Philippines
March 21, 2016
Ok
Nice room. Carpeted with bath tub but sometimes weak wifi. Less choices for breakfast buffet. Pool is until 10pm only. No escalator. Wide room. Service desk is sometimes slow if you need something