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Very good 7.5
Based on 634 reviews

Recent customer comments

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Very good



based on 634 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.9
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 8.1
  • Food/Dining 6.8

Judith B.
United Kingdom
September 06, 2013
Nice stay spoilt by poor catering service
clean, tidy & price

ken B.
United States
August 26, 2013
Very Poor and i stay there many times before
staff nice, central location,
Very Bad stay, my room was just above the alcoholic neighbor who keeps a dog tied up in run down part of the property and it crys and barks all day and night. u cant sleep. a german man went over to try to talk to him. the staff says he don't care and drinks and then gets mad and comes and threatens them. the rooms I have stayed in had no hot water, or barely warm, lots of bugs crawling all over, they don't give you a wash rag, only two old small towels. the food in the café is fatty and grissly and not so good. the breakfast is very small portions.

Edralyn T.
Philippines
August 22, 2013
Satisfied
Big Room, Centrally Located, Budget wise
The room given to us was big and clean. It comes with a free breakfast and the staffs are friendly. The location is close to many bars around mango avenue.

Gigette A.
Philippines
August 12, 2013
Very Conveniet and Value for Moneyl
Clean, Value for Money, Very Comfortable
Very nice, I definitely recommend this Hotel. Very Clean, Big and Comfortable Rooms, Personalize staff service. Centrally located, you can get away easily from traffic, near to Historical Places, Ayala Mall and Fuente Osmena Circle.

Analyn S.
Philippines
August 09, 2013
Great and quiet place to stay!
Fast internet, great and comfortable big rooms, food served efficiently!!
So great and so relaxing because it's a bit distance from noisy bars and karaoke houses..Nice to stay for family that wants to have a quiet place.

caroline I.
Philippines
August 04, 2013
Charming hotel
Caring staff, good price, complete basics- good bed, aircon, internet in room, cable and restaurant
The staff was caring. Ensured we got a good taxi that would not cheat us on our city tour to the Tops. Good food, reasonable price, room is complete.

ali G.
United Kingdom
July 26, 2013
non smoking hotel only good for few nights stay
can not think of any
uncumfortable good for families and religious tours pay more get better if you plan to stay long

Mark S.
Philippines
July 15, 2013
Very pleasant stay
Staff, Room and free wi-fi
the staff were very attentive and friendly to our needs. they will even go out of their way to call a cab for us.

Ailene A.
Philippines
July 10, 2013
The best customer service!
Great customer service, good food and superb rooms.
Great staff! The best asset of this hotel is the warm, friendly and ever helpful staff who are always willing to help and give needed information. They offer services without extra change, like room service and extra towels. They even lend you plates & utensils even if you buy food from outside restaurants. They would even help you order food for delivery from the fast food chains if you do not know how to speak their dialect. They also help in the calling cabs and making advance arrangements for you. Staying at the Palazzo was like staying in the comfort of your own home.

zarah A.
Philippines
July 10, 2013
A brief stay in Cebu City/Mandaue City
Friendly staff, well-known pension hotel, near the city center
We booked at Palazzo Pensionne only a couple of days before our arrival due to an urgent situation. It was good that there was an available room for me and my husband as my family already booked their room in this hotel earlier. It was raining when we arrived at the hotel so the guard welcomed us with umbrellas and escorted us to the hotel entrance. On our check-in, the staff greeted us warmly and efficiently gave us our room. It is our first time to check-in at a pension hotel so I didn't know much what to expect. They had the very basic amenities only such as soap, shampoo and towels. We had a double bed and the room had cable tv and a phone. There was wifi but we cannot connect, maybe because we are at the annex. Wifi at the reception, dining and family room was quite fast. Breakfast was arranged in advance (during the night) so that they can prepare it according to the guest's preference. Since me and my husband stayed for 2 nights only and we cannot get the second breakfast due to our early morning flight back to Manila, they allowed us to give the 2-pax breakfast to our family who left much later than us. The reception staff noted our early morning departure and waited for us to go down. She even asked the guard to get us a cab to the airport.