arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.5
Based on 635 reviews

Verified traveler reviews

Filter by traveler type
Very good

based on 635 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.9
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 8.1
  • Food/Dining 6.8

zarah A.
July 10, 2013
A brief stay in Cebu City/Mandaue City
Friendly staff, well-known pension hotel, near the city center
We booked at Palazzo Pensionne only a couple of days before our arrival due to an urgent situation. It was good that there was an available room for me and my husband as my family already booked their room in this hotel earlier. It was raining when we arrived at the hotel so the guard welcomed us with umbrellas and escorted us to the hotel entrance. On our check-in, the staff greeted us warmly and efficiently gave us our room. It is our first time to check-in at a pension hotel so I didn't know much what to expect. They had the very basic amenities only such as soap, shampoo and towels. We had a double bed and the room had cable tv and a phone. There was wifi but we cannot connect, maybe because we are at the annex. Wifi at the reception, dining and family room was quite fast. Breakfast was arranged in advance (during the night) so that they can prepare it according to the guest's preference. Since me and my husband stayed for 2 nights only and we cannot get the second breakfast due to our early morning flight back to Manila, they allowed us to give the 2-pax breakfast to our family who left much later than us. The reception staff noted our early morning departure and waited for us to go down. She even asked the guard to get us a cab to the airport.

ken B.
United States
July 08, 2013
adequate at best
good location to things, lower price, nice staff
The breakfast is very tiny portions, not fit for westerners. the breakfast meats were awful. u cant turn the tv off without climbing behind it to unplug all the cords. i dont like all the noise from people working next door in the mornings. i dont like bugs crawling all over the room and they dont give you a wash cloth

Richelle T.
July 04, 2013
Location, friendliness and accessibility
It was relaxing, a breathe of fresh air from work.

Russell B.
New Zealand
June 27, 2013
Cheap central Hotel
Breakfast Big room Friendly staff
I have stayed many times there and its cheap clean central just to use as a place to sleep when your in cebu is fine.

emily A.
June 27, 2013
practical,clean,safe and friendly staff
clean,quite surroundings and practical

Vincent H.
June 21, 2013
Good, But don't expect too much.
Price, location and cable.
It was okay, but could have been better if the front desk staff were polite and doesn't forget any request.

Jae O.
United States
June 18, 2013
Good Value and Good Staff
Staff, Room Size, and Decent Breakfast

Ramon S.
June 13, 2013
Great true value hotel!!!
Value for money and convenience

rias P.
June 12, 2013
rooms are designed with class, clean bathrooms and breakfast were great.

Eliav R.
June 10, 2013
Acceptable budget option
Clean, breakfast included, nice shower in new building
We stayed in the new building this stay, and it was much better than the room we had in the older building. The internet worked well, the shower was good, lots of electrical outlets, clean and comfortable. Too bad they don't have a safe or refrigerator or it would be perfect. Breakfast options are limited and don't have any fresh component (fruit would be nice). The area outside the hotel is sketchy at night, but during the day it's walking distance to Ayala or Mango Sq. Staff was friendly and helpful.