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Recent customer comments

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Very good

based on 627 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 8.1
  • Food/Dining 6.8

9.7 Matthew C.
United States of America
March 01, 2013
service with a smile
service and clean rooms
You get more than what you paid for in this hotel. The rooms are nice and clean and the service is great. The employees really take pride in their work in this hotel. Location is good for Cebu City-just take a taxi where you want to go and it will usually run you 60-100 pesos to any of the main tourist attractions within the city. I've stayed there a couple of times and will stay there if I visit Cebu again.

9.7 Matthew C.
United States of America
March 01, 2013
Great service
My wife and I stayed there a couple of times. If we visit Cebu City in the future we will stay again. The hotel is clean and service is great. The location is good for visiting historical and other tourist sites within the city of Cebu.

February 17, 2013
very quiet location
It was very hard to find out the guesthouse even a local driver. But as it is located in a center of the city, I could go to a few shopping center on foot.

9.3 Matthew C.
United States of America
February 18, 2013
Clean rooms and great service
The hotel is in a good location within the city (within a short taxi ride to many sites). The rooms were very clean. The staff was very accommodating. I stayed there on a couple of different trips into the city. If I visit Cebu again I will stay there.

6 May T.
February 21, 2013
You get what you pay for
Cheap, clean.
The hotel rooms are really basic. A tad old, but clean enough to sleep comfortable. Aircon was kinda noisy. Toilet is a little cramp and the shower is not strong enough to shower in comfort. I wouldn't complain much since we were out sight seeing and shopping most of the time. There was one day receptionist whom we were a bit displeased with. She barely smiled at us and spoke to us as if she was annoyed. But her attitude towards caucasian tourists were different. Be careful going around at night as we were told by the security that there are snatch thieves.

8 Sean S.
United States of America
February 21, 2013
Good hotel for the price
Security/close to bar street.
no problem traveling from the airport to the hotel. taxi driver spoke english. there is an armed guard outside the hotel. seems, odd but keeps a sense of security. rooms are locked with a heavy duty lock. an alarm sounds if door is ajar and continues to ring until closed. free breakfast which is light but sustains you for an hour or so (minus the instant coffee). most importantly, it's a close walk to zubochon restaurant. best pig ever!

8.7 Andreas C.
February 01, 2013
One of the best, real value for money
nice rooms, good shower and tastefull food
Although not every taxi driver does know this little palace it is a real nice place to stay and i will definitely return there when i visit Cebu again. Staff is very friendly.

6.3 Peter L.
January 30, 2013
Nice room, but the traffic..
Room was nice and the price okay
I have stayed at Palazzo before always staying in a standard room. This time I spent a little more for a Superior room. Unfortunately these rooms are located right on the street and it was so much traffic in these back street of Cebu... so our stay did not meet our expectations. The wifi connection did not work in this area either. But if you book a standard room or a executive room you will be better off. Probably less noisy and with wifi..??

8 Charisma M.
January 31, 2013
In the middle of everything
Reasonable rates, spacious rooms, nice bathroom
The staff were friendly enough to answer all and every query. The hotel was easy to locate, and after coming from a rather long trip from Malapascua, the beds were simply inviting.

7 Abhist D.
January 31, 2013
nice and clean hotel
economical stay with neat and clean rooms
My stay at Palazzo Pensionne was a nice one. Hetel is neat and clean, though it looks small from outside and not many people may be able to advice you on its location.