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Recent customer comments

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based on 3259 reviews
  • Cleanliness 9.2
  • Facilities 8.5
  • Location 8.9
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.4

October 13, 2014
Beautiful Hotel
pool, location near SM mall and food
The hotel is nice. However the spa has old towels and robes. Not comfy. The massage was good. The poolside is cool but order would take 30-40 mins for a mango shake and fries.

saud A.
Saudi Arabia
October 12, 2014
A luxurious service/facilities at afforable prices
The exceptionally warm reception and responsiveness. Quality of room bedding. Variety and freshness of food
One minor incident which negatively surprised us was that one of the hotel staff entered the elevator infornt of us from at 10th floor and told us he is going up and left us standing. I told him he should let us go first as guests but he closed the doors without saying a word. Although not really a big deal, but it contradicts the general attitude of all staff at this wonderful hotel.

Graeme L.
South Africa
October 12, 2014
Great 7 days
Staff friendliness, grand appearance, great rooms and comfy bed
Overall excellent as far as the hotel itself is concerned. Food served at Feria was good in general, particularly their breakfasts, though on their lunch and dinner buffet offerings, certain items such as grilled pork, chicken, roast chicken and lechon was very dry and not hot in the least. The swimming area was another sore point. Although a very nice area, swimming there had me choking from fumes of cars and trucks rumbling by outside. No wonder I hardly saw anyone there! Another gripe I had was a tour recommended by the tourist desk in the hotel. The dismal tour I went on was a tour to the island of Bohol. They said it would be eight hours, but they never mentioned that the painful ferry ride takes 2 hours each way. What a total nightmare! The tour bus was old, it had no windshield wipers although it was raining quite heavily, not to mention that the aircon was very bad and the louvres to direct the airflow were broken. Advertised was lunch on a "floating restaurant" on the Loboc river. What a fiasco! A rickety craft with cheap and nasty, dry, tasteless food and a pathetic toilet in the back that you had to flush with a bucket of water.The next day I suffered diarrhoea, which meant that I couldn't attend a friend's wedding that I had flown all the way from Taiwan to attend! And it stank to high heaven! TO make matters worse, other tour members were allowed to smoke onboard the ramshackle vessel making it highly unpleasant for us nonsmokers! Apparently, Radisson promises 100% satisfaction or you don't pay. Not the case. I was only offered a 50% discount. However, overall, it was a great stay in the hotel itself and I'd recommend the hotel to others, but the tour to Bohol left a very bad taste in my mouth!

Felix B.
October 12, 2014
good stay
clean, good service, comfort

New Zealand
October 12, 2014
Best hotel in Cebu!
Location, Customer Service and Ammenities
This is the only hotel we go to every time we are in Cebu. I have nothing negative to say but only high recommendations.

charles P.
United States
October 11, 2014
The best place to stay when in Cebu!
The staff and service, location, and the food is excellence
Very relaxing and I was able to get to all the places of interest fairly quickly as it is centrally located in Cebu City. I will stay again when I return to Cebu City!

Elma B.
United States
October 09, 2014
Friendly staff, great hotel
Very clean, nice, friendly staff
So relaxing place to stay. It's our first time to travel Cebu, and it was great. Friendly staff,

Jesling C.
October 08, 2014
Excellent Service
Staff is polite, helpful and service is excellent, location is beside SM mall..thumb up!
Excellent services and hotel room is clean and requests was accompliance in a fast timing.. Highly reccommended!

October 07, 2014
Location, Nice staff, Clean
Perfect stay at the hotel.Best in Cebu city

Vilma D.
October 07, 2014
Such a lovely atmosphere
The buffet! The bed! And the friendly service!