Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel
|
Hotel Area:
Mactan Island
|
Number of Rooms:
530
|
 |
Free Wi-Fi |
|
Check Rates & Availability At This Hotel |
|
|
We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
|
We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
|
Sorry, there are no available rooms at the Shangri-La's Mactan Resort and Spa Cebu for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
|
Roy W.
Couples
United Kingdom,
June 03, 2012
|
Fabulous
The staff are great - best service oriented staff I've ever experienced in a hotel
8.7
everything you expect from a shangri-la resort - plus great attitude from the staff. nothing is too much trouble and they are quick to respond to any request.
couple of points. we booked 75 mins massage but when the girls came to do it they had only 45 mins in their booking diary and no time to extend before the next booking. disappointing.
worst point
the air-con in the main restaurant is terrible. we went down for a nice dinner (food is good, yes), but were uncomfortable the whole time and it really detracted from our enjoyment of the meal. we were relieved to get back to our room to cool down. very disappointing on this aspect, but everything else was great.
|
|
Can L.
Families with young children
Canada,
June 03, 2012
|
this is our second stay at the same shangrila hotel. we were so impressed with the staff's friendliness and eagerness to please that we came back this year. we were always greeted with a smile in the hall way, in the lobby etc.
we asked detergent to wash our baby bottles, and we were offered that they will wash our baby bottles for us. we asked for 1 extra bottle of water, they brought us 6. in this day and age of competitiveness and abundance of hotels, we would still choose shangri la to come back again next year.
Hotel Feature Tip:
live bands every night
The room was a bit cold. Even with the ac turned off.
|
|
Lisa R.
Couples
Switzerland,
June 03, 2012
|
Run down hotel- horrible bathrooms
Large resort, family friendly, various F&B outlets, friendly staff
5.7
the best thing about our stay was that the staff was very helpful in getting us an early check in at 8am, as we landed at around 4:30am and got to the hotel at a little before 6am. this and the generally friendly staff throughout the trip, the hotel itself is nothing above mediocre. my only issue is that this hotel is supposed to be a shangri-la, not a holiday inn.
first off, not all the rooms are renovated, and the rooms located in the main area above the lobby are extremely old fashioned and not at all worthy of being called shangri-la but more fitting to be motel 6 rooms. the bathrooms were especially horrible, with the old bathtub/shower combination which would literally took more than 5 hours to completely drain and left the dirt and grime at the bottom of the tub. the toilets would re-flush up a nice surprise a few hours after it had been flushed. you can tell from the old tv boxes just how old the rooms are. one positive about the rooms however, were the comfortable beds, although the sheets were nowhere near fresh and new, the bed was extremely comfy.
the second issue we encountered was at the italian restaurant, acqua. while the poolside menu was fine (pizza and smoothies), while dining at dinner, i ordered a salmon carpaccio which after one bite, i knew would not go down well. the taste was very off- not fresh at all, as the color was also that suspicious and rubbery pink. this wasn't the issue however, as these things happen and i was not too upset over this. as the waitress approached to clear our appetizers for the main, she noticed that less than i had taken less than one bite and asked if there was anything wrong with it. i am grateful she at least did this, but after i told her that it did not taste fresh and i didn't want to risk getting sick from it, she simply smiled and took the plate away. i later expected the dish to be taken off the bill, but it was not and no apology was offered. my main dish of seared tuna was also below standard
|
|
Marcelo R.
Families with older children
Philippines,
May 31, 2012
|
great services and friendly staff
9.3
my family had a great time and wants to go back next vacation
|
|
Ji H.
Couples
South Korea,
May 27, 2012
|
very very fantastic place
Because hotel has a beautiful beach, it was convenient that we enjoy swiming and snorkeling.
9
The condition of room was good, but it is not that beautiful.
Just it was neat and clean enoughly.
But the beach of resort was perfect!!! So we could enjoy swimming and snorkeling enoughly. And I would like to recommend you to join the free class teaching snorkeling and etc. We should have experienced more classes!
And though we didn't use the facilities for babies, the resort had some for babies or children. I think it is good point.
Also all staffs were kind and restaurant was very good !!
Hotel Feature Tip:
But I think it is not that important whether room is with the sea view or not. I stayed the room with sea view and our room was on high floor so we could see the beautiful view. But in the resort there are many facilities such as outside bar, restaurant and so on, we didn't have much time to stay inside.
So if you are under the tight budget, you need not to spend much money to stay the sea-view room.
|
|
Jennifer A.
Families with young children
Philippines,
May 26, 2012
|
best vacation hotel
The beach with all the corals and fishes are so nice! The place makes you really relax andthe food is great!
8.3
Being in shangrila makes you really relax. Its pampering and serene
plus the warmth of its staff...u will want to always come back.
Hotel Feature Tip:
You have to snorkel in the beach. They have like a sanctuary and the fishes are
so used to the guests that they just swim with you side by side! my children
really enjoyed it!
|
|
Minjin L.
Groups
South Korea,
May 22, 2012
|
lovely beach and delicious food
private beach is the best in cebu
7.7
good but very expensive.
main wing is laud because of renewal.
|
|
Maria C.
Families with young children
Philippines,
May 21, 2012
|
great hotel for kids
beautiful landscaping, various activities planned for both kids and adults
8.3
There were on-going renovations during our stay and was able to smell paint fumes in the elevator area.
As for the room service, they said the waiting time is 30 minuted but it took almost an hour for the food to arrive and when it did the french fries was soggy. The good thing was that it was was quickly replaced with a new batch.
|
|
Eric C.
Groups
Philippines,
May 20, 2012
|
Paradise on earth
Beach, pools, spa, rooms,restaurant and staff
9.3
the rooms is quite huge, it can comfortably fit 4 person in 1 room. everything in the room is in good condition, comfortable bed, soft pillows, huge lcd television and so as the toilet. bath products are from france, l'occitane. clear white sand beach, heated pools, good buffet breakfast and the spa is superb. although the hotel is a little bit pricey but its all worth it. the staff are one of the best so far.
Shopping Tip:
Take the hotel bus shuttle to SM and Ayala malls where there is so much restaurants and shops.
|
|
Paolo A.
Solo travelers
Philippines,
May 20, 2012
|
Very relaxing and activity filled resort
water sports, beach, pools, mini golf
8.7
This is my second stay at shangri-la mactan. I stayed here for the wedding of my friend. There is no dull moment or boring moment when I stayed here since there are lot of activities to do. You can swim in the two pools and in the beach, jet ski, kayak, parasail, snorkel, play at the arcade, eat at several restaurants, try their fruit flavored ice creams, play tennis and mini golf and to have a massage at the end of the day.
Plus they allowed an early check-in at 9am and late check out at 3pm.
|
|
Search for other hotels
|
|
Check-in:
|
|
Check-out:
|
Nights:
|
|
|
Simply enter your travel dates in our search box and see what extra discounts are available, in addition to our everyday lowest guaranteed prices.
| | Get 4-7% back on every booking |
| | Points added automatically |
| | Save money on future bookings |
New DOUBLE and TRIPLE points promotions! more information
Customer Support
Customer Reviews - Shangri-La's Mactan Resort and Spa Cebu, Cebu
- A good stay - we only stayed for 2 days and didn't venture out to the city
- All inclusive relaxing resort with attentive staff - i loved having easy access to the reef-you could snorkel rig
- Awesome hotel, attentive and friendly staff - We both enjoyed the facilities and definitely recommend it f
- beautiful beachfront hotel - i opted to upgrade at the time of booking to one of the ocea
- Beautiful resort, cozy rooms - Shangri-la Mactan is indeed a place one would like to keep c
- Best hotel ever - Not much to complain about here. The staff is excellent, the
- Break time - Its good place. But so far to Cebu city.
If u want go to Ceb
- comfortable refresh resort - Amazing place.. beautiful garden, beach and swimming pool...
- Excellant Hotel - the hotel is located only ten mins from the airport and abou
- Excellent Hotel Facililties - Excellent hotel facilities, good swimming pool and personal
- Excellent service, fantastic location - Loved the trip, kids loved playing at the pool and the beach
- Fabulous - everything you expect from a shangri-la resort - plus great
- fantastic, awesome, great family bonding - me and my 2 boys had a great time during our overnight stay.
- good hotel but won't come back - Overall a very nice hotel but a bit expensive for an ordinar
- great for family with young kids - very nice hotel. many families stayed there. we truly enjoy
- Great hotel for family with young kids - Our 3 days, 2 nights stay at Shangri-la Mactan was great. My
- Great hotel for kids - We had a wonderful stay at Shangri-La Hotel over the holiday
- Great hotel in excellent location - Beautiful hotel where it is easy to combine work and play, a
- great hotel - Hotel wise is big and relaxing
Location is very close to th
- Great location and excellent view from room. - rooms had excellent view of gardens and sea. staff at tides
- Great Location, service & all the comfort of home - Great hotel, beautiful beach, swiming pool, food and service
- Great service compared to the Imperial Palace - Great service and loved the hotel breakfast since they had g
- Great - Overall, a great hotel with lot of smiles. Price was a bit
- Happy as a clam - We arrived at the hotel hours before the official check-in t
- Hotel and Resort in One! - shangrila mactan is great place for families with young chil
- lovely hotel and service is very good - it is very comfortable and big room, with good service too.
- Lovely hotel, nice staff - The staff are very good and pleasant ,but my wife is Philipp
- Lovely well maintained hotel with great service - We spent a week with kids and my parents there and thoroughl
- My kids love it! - The stay was enjoyable since my kids love all the activities
- NICE HOTEL - Very specious area with a tropical atmosphere all over that
- Nice place for family bonding - had a great time with my kids. staff are courteous and atten
- Nice quiet rooms - I was here on business and did not have any time for the bea
- Niiiice - I've been staying in Cebu for these 6 years and a half and s
- One of my favourite hotels, I always go back to. - i am disappointed with my stay this time because the room i
- Perfect romantic getaway - Staff was so helpful polite and couldn't do enough for us. T
- Perfect - 3days in this wonderful hotel
Everythings was nice
- Relaxing place to stay.. although i expected more. - I have always wanted to stay here at the shangrila, and this
- Shangri La Mactan is a Unique Hotel on its own - I have always look forward to stay in Shangrila Mactan as it
- Shangri-La's Mactan Resort & Spa -
- Superior hotel with great pools - Great hotel, nice restaurants, best quality breakfast/food o
- the hotel is great, highly recommended - our stay is great. will visit again and invite more friends
- Very nice and clean hotel - We had a very enjoyable stay there. Even the kids enjoyed th
NY-AGWEB-3204
|