Shangri-La's Mactan Resort & Spa, Cebu

Shangrila is a very reputable hotel in Asia, their services have been positive. Whenever we travel in Asia, Shangrila has always been our first choice. After visited Cebu last week, we found that Shangrila Hotel there need upgrade their facilities. For Example our room had the drainage plugged for 4 days, and nobody really inspected the cleanness of all rooms each day. Until we phoned the house keeping during our last day stay, the service staff finally came and found that the drainage was plugged with very thick dirt that made us feel throw up. It is so easy that the house keeping department only need a few seconds for each room to check whether the water drain smoothly in both washing basin and bath tub. Guests pay so much money and did not get the value will be very annoy. We certainly continue using Shangrila for our future visits in different countries in Asia, provided that their rooms are well kept.

There has wonderful equipment SPA. Restaurant trainee is poor. Used butter served us. But after our claim to staff, they treated us with fruit and apologized to us.

This is our third time this year to the Shangri-La Mactan Island. From the moment we arrived and were greeted, it was truly a memorable experience and we felt like we were returning home and to old friends. The services and facilities are great and needs no improvement. With a mention of our anniversary to our server (whom we adore and have seen on all 3 occasions), to our delight a cake and bottle of wine awaited us in our room. What a surprising and welcoming touch to our already fabulous stay. This time we enjoyed immensely as it was nice, peaceful and quiet the entire duration of our vacation. Thanks again Shangri-La and look forward to many more returns in the coming year.