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Excellent 8.7
Based on 1367 reviews

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based on 1367 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.1
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

johny L. from Singapore
Stayed 2 nights in July 2015
a good place for relaxtation
friendly staff.nice surrounding n it well kept too.nice food in theirchinese restaurant
Had a enjoyable stay there.
Reviewed August 01, 2015

Anthony R. from United Kingdom
Stayed one night in July 2015
Lots of activities
There was plenty to do and the staff were very friendly. We had an Ocean Wing Executive room on the 8th floor which had a lovely view although the room itself was slightly tired.
Reviewed July 20, 2015

lu W. from China
Families with young children
Stayed one night in February 2014
My son loves it very much
Reviewed July 18, 2015

Irma G. from Philippines
Families with young children
Stayed 2 nights in July 2015
Good Fun by the Beach
Spa, Kids Pool and Kids Indoor Play area
Shangrila Mactan is a great resort to stay at, especially if you have small kids. The water play area and indoor play area were fantastic. The spa was also really good. My only complaint would be the quality of the food at the buffet. There's plenty to choose from, but the quality wasn't great.
Reviewed July 15, 2015

NAPOLEON O. from Australia
Solo travelers
Stayed 3 nights in July 2015
Great resort
Selection of food, great and helpful staff, detail to attention
Great and enjoyable
Reviewed July 14, 2015

Ng C. from Hong Kong
Stayed 5 nights in June 2015
Noisy and overcrowded hotel
We stayed at this hotel for 5 nights at the mainwing and booked via Agoda for its 5-star rated and its brand name. Unfortunately we just couldn't sleep well each night because of the noise from the hallway. The room door was not sound-proof; we could hear all noises coming from every room door opening/closing, people talking while walking along the hallway randomly that woke us up throughout the night, and also in the morning. We complained to the hotel, and were given an "upgrade" room, so to speak at the oceanwing, and it was slightly improved. When checking out the lady at the front-desk asked if we were happy with our stay, and we told her about the noise and she was politely suggesting in our next trip we should book a suite or high-graded room. I believe she missed the point which is a 5-star hotel should at least be able to provide the basic need to customers, i.e. quiet room for guests to sleep well. Upgraded room is only the extension of degree of luxuary and comfort. For the breakfast area was a nightmare for people like us as couples wanted to relax in this so called" resort&spa". There were hundreds of room guests filled up the resturant and many were to queue up for table. On Sunday morning, hotel even had to open the adjcent Chinese resturant to accomodate some guests to sit after picking up the food from the main cafe. I surely believe this hotel has been operated for so many years in business and still don't know when is the peak season and how to divert guests into different areas for breakfast and dinning? Can they extend the breakfast time to 11:00 instead of 10:30, so density of guests would not be so focused in the last hour? I am sure we are not the only one complaining this noisy and overcrowded issues. Hotel management should be addressing these matters on their top piroity...If this is "resort $ spa" hotel, then it was my mistake. Definitely we'll not return to this so called " resort&spa" hotel.
Reviewed July 09, 2015

Ma R. from Philippines
Stayed one night in July 2015
Fine amenities but favors foreigners
Food, comfort and amenities.
Stay was just fine, been here a lot of times. I just observed staff are giving much attention to foreigners than locals. I just wish that all guests regardless of color will be given equal treatment. Reception needs more training in handling guest requests and wish to be consistent on their policies.
Reviewed July 08, 2015

Jung K. from South Korea
Solo travelers
Stayed 2 nights in June 2015
Best spot in Cebu
Great facilaties
Reviewed June 25, 2015

Elias S. from Philippines
Stayed 2 nights in June 2015
Expensive but worth the money
Very well kept grounds and facilities. Scrumptious food. Friendly and attentive staff.
Reviewed June 23, 2015

Arlene S. from Philippines
Families with older children
Stayed 2 nights in June 2015
Relaxing ambiance! Enjoyed snorkling with my sea a
Courteous staff! Comfy room
Reviewed June 22, 2015