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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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based on 1353 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

Yam H.
Hong Kong
October 04, 2013
Beaches, Guest services, Gym
It is acceptable in terms of environment, but improvements have to be made in the dining and transportation services. The food taste bad in both of the main restaurant (tides and tea of spring) The beaches are very nice without much garbage. The shuttle bus charged 150 peso per person and it was not spacious enough. It was far far away from cebu centre (ayala and SM malls) It takes more than 45 minutes. the interiors of the shangri-la were below average in terms of 5 star hotels, it seems to me that they don't put money in maintainance.

Mogana S.
October 03, 2013
My stay was good, nice people, polite and helpfull
Friendly, helpfull and polite staff
My stay was good. I enjoyed but as a 5 star resort there should been more activities and entertainment to be offered. There was no any special welcome for the guest to feel taken care.I have stayed in most of the Shangrila Resort in South East Asia. I found there is more improvement to be done by the hotel management in Cebu if there are interested to attract more toriest to Shangrila resort in Cebu.

Tara K.
October 02, 2013
Relaxing, good food and good snorkeling
Service, Beach/Snorkeling and Breakfast
We had a very nice stay at the Shangri-La hotel. Although it is quite a family hotel we had a good relaxing stay as a couple and joined in a few of the activities eg snorkeling and mini golf on offer. Large grounds, private beach and comfortable rooms.

October 02, 2013
It is an amazing stay in the hotel
Staff, Beach Snorkelling, Air
Amazing stay , good experience with ShangriLa. Will come back definitely

Eduardo J.
September 28, 2013
friendly Staff, awesome seaview, great food
child friendly amenities, great food and The Chi spa was great!
The Chi spa was great! Great resort with friendly staff, very clean rooms, big pools, water sports, delicious food, and a relaxing spa. My wife and I loved the free breakfast buffet at the Tides, really great food! We will definitely go back again.

Zenaida A.
United States
September 19, 2013
Relaxing, fun
Nice beach, great gardens,attentive staff
Great except quality of entertainment ( singers) are not consistent.

David W.
United States
September 15, 2013
Clean Resort Hotel, But location is a bit far
Rooms are good, Nice pool and staff
Clean rooms and good resort atmosphere. Staffs are friendly. Pools are good as there are multiple pools. Location is far from town and you will have no other choice but to eat in the hotel. Food is expensive, but you have choice. Beach has all the usual sports activities, but it is small and not than clean. Spa is hard to book as there are they did not match the spa capacity to the hotel capacity. Shopping at the hotel is very expensive as you cannot go elsewhere to shop unless you go all the way into the city.

michael M.
September 03, 2013
one of the best places for family bonding
aqua-fun areas; friendly-attentive staff; "the place itself"

Ada L.
August 31, 2013
fantastics stay with beautiful beach
comfortable, relax & friendly staff
thoroughly enjoyed it, best place for relaxation and family fun

Jennifer T.
August 28, 2013
One of the Best
the Beach, Swimming and Snorkling, Service