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Maria O.
Groups
July 19, 2011
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Great room, beach and service
8.7
Great place, well worth the money. Staff was excellent. However, ZI do not recommend manicure and pedicure.
Sightseeing tour of city was very interesting.
Sightseeing/Attractions Tip:
Great history in Cebu
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Lenore C.
Solo travelers
Australia,
July 04, 2011
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Staff went the extra mile
A resort where you don't need to leave during your stay- beach, pool, restaurants, shopping all in one.
7.7
When I had an unpleasant experience at checkin(due to another customer, not the Shangri-la staff) they went out of their way to make up for it with a small gift and special attention.
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Kaspar K.
Groups
Norway,
June 26, 2011
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Great service
Grounds; facilities; and service level
6.3
Short weekend stay. If you need to get around - book a car or taxi for the day (night). Cebu is "all over the place" - not clustered in one location.
Restaurant Tip:
The seafood restaurant by the beach is cosy. Not sure if it is operated by the hotel.
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Ingrid S.
Couples
Philippines,
June 23, 2011
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esceptional service and fantastic amenities & food
sumptuous food and exquisite cuisines, breathtaking sites
9.7
me and my boyfriend enjoyed our stay at the shangrila mactan. we were welcomed by the most courteous staff. hence, we were also astonished with their consistent smiles. we felt really comfortable in our stay and it was indeed a vacation. the sites and crews says it all.
Restaurant Tip:
a dinner date at cowrie cove for couples. they have the most divine food selection plus a romantic view.
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Namhun L.
Solo travelers
South Korea,
June 22, 2011
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Best Hotel in Cebu,
Satisfied all Facilities and people working in Hotel.
but Price..!!! cannot afford twice in my life.
Hotel Feature Tip:
Join the Club then you can have free lunch !
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Nicolo R.
Couples
Philippines,
June 08, 2011
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it is the most expensive hotel in cebu but you get your money's worth. our room got upgraded to the ocean wing and we got late check out for free. the service was really great from start to finish with people consistently making you feel welcome. even if it was raining during our first day, you did not run out of things to do in shangri-la. if you want to relax, dine and leave the city, shangri-la resort and spa is the perfect getaway.
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Joy C.
Solo travelers
Philippines,
June 04, 2011
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Lovely hotel and excellent service
excellent service and very courteous staff
9.3
I enjoyed my stay because of the good service provided by the staff who are always courteous and friendly. They are good at anticipating needs. The food is good and was served promptly. The beach was nice although at some point during the day, there were bits of trash washing up the shore. Staff could be quicker in removing this.
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David H.
Couples
United States of America,
May 28, 2011
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First class in every way!
Beautifull resort and grounds. Great restaurants. plenty to do and curtious staff.
10
The resort was beautiful inside and out. The grounds were kept imaculate. The room was large, well appointed, clean and modern,the air conditioning was able to keep up with the philippine heat. Restaurants catered to every taste and cultural requirement. The staff was so kind, helpfull and professional. We felt like royalty. There is plenty to do at the resort and a beautifull well kept beach. It doesn't matter if you want to hang out at a beach bar all day or have fun with children, its all there!!! We will come back on my next trip!
Hotel Feature Tip:
Leave your attitude at home. You won't need it for any disputes with hotel management. Their won't be any!
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Lam W.
Solo travelers
Hong Kong,
May 26, 2011
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It provide a nice environment, resort, beach for relaxing.
The beach is the best for me, white sand, the facility, clear water and many fishes, etc.
Since our arrival, check in to check out, the service is satisfied.
Shangri-La's Mactan Resort & Spa is my first choice when I go to Cebu again.
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Thomas C.
Couples
United States of America,
May 22, 2011
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lovely hotel and service is very good
9.3
it is very comfortable and big room, with good service too. staff are nice. can roam all around and many nice place to look at and took pictures. like near beach, dinner at the nice restaurant near the beach.
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