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Shangri-La's Mactan Resort & Spa, Cebu
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formerly : Shangri-la Mactan Island Hotel
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Number of rooms: 547
Location: Mactan Island / Cordova
Address: Punta Engano Road | P.O. Box 86 , Cebu, 6015 Philippines
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Check Rates & Availability
We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, within 48 hours of booking your room with us, we will either match that rate or beat it. Click this link to find out more.
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Check-out:
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Customer Reviews
| S. Hall USA |
Guest Rating: 9.7 |
steven H.
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 United States
Couple
Date of Stay: 27 Nov 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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Beautiful gardens, pools and beach area. Plenty of activities for the most active of people or just kick back and chill on the beach while sipping (or guzzling) a frozen Mai Tai or whatever your beverage of choice. The dining options are outstanding; Italian, Chinese, Korean, Filipino, American. All of the restaurants are first rate. Must hit the Buko bar after sunset. They have filipino buffet with live traditional filipino music and dance (bring your video camera). Can't think of a single thing negative. We loved snorkling right off the beach. Plenty of tropical marine life. Nice cocktail bar on the beach. Must try the Halo Halo (a filipino favorite dessert). The entire staff was extremely nice and friendly, from management to the grounds keepers! They always have a smile and a friendly greeting. The view from the Ocean Wing is spectacular. The "Chi" spa was a very unique and relaxing experience. I am not sure if my massage therapist was any good or not because she put me to sleep in about 5 minutes. My fiance' and myself recieved a couples "Romantic Get-a-way" massage at the same time and same Challet'. She later told me the only reason she didn't fall asleep was my snoring kept her awake. Shangri-La resort and spa Mactan Island, Cebu Philippines is on top of my list of places to visit again.
Restaurant Tip : If you try the Halo Halo, It is served layered, need to mix it all together prior to consuming. My fiance' is filipino and was very animate about this.
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| Shangri la can disappoint.... |
Guest Rating: 6.7 |
cyril B.
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 France
Couple
Date of Stay: 16 Nov 2009 |
| Value for Money: |
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4/10 |
| Location: |
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6/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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6/10 |
| Room Comfort/Standard: |
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6/10 |
| Food/Dining: |
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8/10 |
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very friendly staff, good range of activities in the resort, hotel is getting old, got twin beds when requested king size bed, smelly and humid inside the rooms. Travel tip : very good korean restaurant nearby hotel on left side about 20 meters.
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| It's the Shangri-La after all |
Guest Rating: 6 |
azlee J.
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 Singapore
Other
Date of Stay: 02 Nov 2009 |
| Value for Money: |
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4/10 |
| Location: |
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4/10 |
| Staff Performance: |
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4/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
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8/10 |
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Shangri-la service, well-known and world renowned. Lots of staff around to ensure that you will get quick attention. Nice Pool, excellent children activity centre. Things are expensive, but expectedly so. Rooms in the new ocean wing have thin walls and you can hear the alarm or phone ring in the opposite room. The Shangri-la Mactan in Cebu makes you feel very isolated from everything else around you. Its very possible to just remain in the hotel without having to go to town unless you are a die-hard shopper. Food is of generally high quality at the Tides and the Cowrie Cove restaurant. Sea activities are very expensive. Scuba diving is expensive, typically about US$100 per dive but service is excellent. There is a great infinity pool overlooking the ocean, better in the afternoon and evenings so that the sun doesn't shine directly into your eyes.
Hotel Feature Tip : You can snorkel in the marine sanctuary from the beach, you don't need a boat.
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| Wonderful resort |
Guest Rating: 10 |
kazuhiko U.
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 Japan
Solo Traveler
Date of Stay: 26 Oct 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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Comfortable resort hotel for every aspects.
There is ground excavation from the view to the Hilton hotel side. That spoils the atmosphere of the resort.h The ground floor area is open and very comfortable architect plan everywhere. Loccitane amenities are prepared. Service persons are very helpful to come to the room within a few minutes. Beach side restaurant are so romantic and their services are very quick. Everything meets international standards.
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| October stay at Shangri - La in Cebu |
Guest Rating: 10 |
alan M.
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United States
Couple
Date of Stay: 18 Oct 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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Wonderful hotel! Beautiful grounds, and room. Entire staff always friendly, and eager to please.Great food at all the resturants, and plenty of activities for kids, and adults. I will not hesitate to stay here again, when I come to visit Cebu. The stay was beyond my expectations.
Hotel Feature Tip : Cebu is a great city, with wonderful, warm people. Get out and see it! You may not wish to leave the hotel however, everything is there!
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| totally fell in love with Shangrila Mactan Cebu |
Guest Rating: 10 |
genalyn G.
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 Philippines
Couple
Date of Stay: 11 Oct 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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we love the hotel's ambiance, the location is perfect. it has a nice view and a lot of activities prepared for the guests. The staff is also very friendly and attentive. The food is good too. There are lifeguards everywhere so i would safe it's safe esp for kids Hmm..we didnt totally liked the beach because there were small stones..hard to walk without an aqua socks. Good thing, Shangrila have aqua socks ready for rent. We are a newly married couple. This is our first beach holiday since we got married (6months ago). We totally fell in love with Shangrila Mactan! The view from our ocean view room is spectacular. The bed/pillows/blanket is so comfortable. We loved the mangoes they sent in our room too, what a nice gesture. The staff are all friendly and accomodating. They are ready with a smile and ready to give us tips about Cebu. I would definitely recommend this hotel to all of my friends. 5 Stars for Shangrila Mactan!
Restaurant Tip : You should try the Sutokil restaurant, just 5mins away from the hotel. Fresh seafood cooked the way you want it is their specialty.
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| Enjoyable place |
Guest Rating: 7.7 |
james M.
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 Australia
Couple
Date of Stay: 11 Oct 2009 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
| Food/Dining: |
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8/10 |
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Great views and snorkeling I had a great room overlooking the pool and ocean. Snorkeling on their private beach is fantastic. An amazing number of fish right on the door step. At night we found a secluded area on the beach and watched a school of fish circling under the spot light. Very romantic location. As with many resorts you're a captured audience and the prices reflect this. A beer from the hotel will cost you three times the price of buying it outside the resort. We went to the local supermarket and bought our own in. No one questioned us carrying grocery bags in either. There are a few nice places to eat just outside the resort that will cost a third of the price of the places inside and you can walk to them.
Sightseeing/Attractions Tip : Must use the beach there not just the pool.
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| Can't wait to come back |
Guest Rating: 10 |
sheryl C.
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Philippines
Couple
Date of Stay: 21 Sep 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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always a wonderful experience. try not to miss this resort on your next trip to cebu.
Sightseeing/Attractions Tip : don't miss swimming with the fish, bread to them is a treat and they'll come swarming to you!
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| Niiiice |
Guest Rating: 9.3 |
tomoharu M.
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Japan
Couple
Date of Stay: 19 Aug 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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Very specious area with a tropical atmosphere all over that makes you are staying in the tropical resort. All the plants are beautiful, organized and people there are friendly and nice. I've been staying in Cebu for these 6 years and a half and sometimes visiting this hotel. I guess this is the best hotel to stay in Cebu for the people that really want to enjoy the tropical atmosphere and comfort. Price is a bit high but it will give you nice memory in Cebu.
Restaurant Tip : There is Hola Espana outside of Shangrila, right in front of the entrance. All the restraurant in Shangri-la are expensive (taste is not bad though) but you can enjoy nice Spanish food overthere.
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| Nice but too many tourist.. |
Guest Rating: 9.7 |
hyuk L.
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United States
Family with older children
Date of Stay: 09 Aug 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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Beautiful breakfast and beach. Nice facilities and restaurant.
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| shangri la Hotel in Cebu |
Guest Rating: 8 |
richard L.
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 Canada
Couple
Date of Stay: 04 Feb 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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6/10 |
| Food/Dining: |
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6/10 |
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staff are friendly, beaches are pretty rooms are old, daily operation poor. Washing basin drainage did not work properly. Facilities are old. Shangrila is a very reputable hotel in Asia, their services have
been positive. Whenever we travel in Asia, Shangrila has always been our first choice. After visited Cebu last week, we found that
Shangrila Hotel there need upgrade their facilities. For Example our room had the drainage plugged for 4 days, and nobody really inspected the cleanness of all rooms each day. Until we phoned the house keeping during our last day stay, the service staff finally came and found that the drainage was plugged with
very thick dirt that made us feel throw up. It is so easy that the house keeping department only need a few seconds for each room to check whether the water drain smoothly in both washing basin and bath tub. Guests pay so much money and did not get the value will be very annoy.
We certainly continue using Shangrila for our future visits in different countries in Asia, provided that their rooms are well kept.
Hotel Feature Tip : under water activities
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| great hotel |
Guest Rating: 8.7 |
ronald S.
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Philippines
Couple
Date of Stay: 04 Dec 2008 |
| Value for Money: |
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10/10 |
| Location: |
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4/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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| SPA have to enjoy |
Guest Rating: 6.3 |
yuki A.
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Japan
Couple
Date of Stay: 15 Nov 2008 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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4/10 |
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| Hotel Condition/Cleanliness: |
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6/10 |
| Room Comfort/Standard: |
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6/10 |
| Food/Dining: |
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8/10 |
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There has wonderful equipment SPA.
Nothing to worry enjoy! Restaurant trainee is poor.
There has wonderful equipment SPA.
Restaurant trainee is poor.
Used butter served us. But after our claim to
staff, they treated us with fruit and apologized to us.
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| Simply the Best! |
Guest Rating: 10 |
maria R.
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 United States of America
Couple
Date of Stay: 10 Nov 2008 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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The Shangri-La offers spectacular clean and huge grounds. We have always experienced courteous and professional services in all areas. Guests really do not have to leave the hotel as everything is there. There is an array of cuisine to choose from. The activities are numerous and available for one to enjoy. This is our third time this year to the Shangri-La Mactan Island. From the moment we arrived and were greeted, it was truly a memorable experience and we felt like we were returning home and to old friends. The services and facilities are great and needs no improvement. With a mention of our anniversary to our server (whom we adore and have seen on all 3 occasions), to our delight a cake and bottle of wine awaited us in our room. What a surprising and welcoming touch to our already fabulous stay. This time we enjoyed immensely as it was nice, peaceful and quiet the entire duration of our vacation. Thanks again Shangri-La and look forward to many more returns in the coming year.
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| My Week at the Shangri-la Mactan Island |
Guest Rating: 9.7 |
steven B.
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United States of America
Couple
Date of Stay: 05 Nov 2008 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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This is a moderately priced first class resort. No expense has been spared in keeping the grounds,hotel, free standing restaurants and recreational facilities world class. It is located in a secured compound. The entrance has armed guards and they do have a look inside your trunk. They are alert, courteous and their attire and guard shack are impeccable. In these days of political unrest, they are a comforting presence. The Hotel Lobby was a unique work of architecture which is large, open and artful. It seems to flow into the outside grounds with walkways, terraces, adequate lighting perched above the sea. I think the buffet could use a wider variety of dishes, but the food was generally good and plentiful. The seafood, Italian and Steakhouse restaurants were excellent in service and quality, but could have been opened a bit later in the evening, as well as the gift shops. Overall I give this resort 5 out of 5 stars. There were always plenty of neatly dressed and polite staff about the facility who greeted you with a friendly smile, useful information and assistance. Staying there I felt I was in the mythical Shangri-la, above the often ramshackle and impoverished rest of the island. I highly recommend this little piece of heaven.
Sightseeing/Attractions Tip : The concierge were friendly, efficient and went out of their way to ensure you had adequate information and direction for any excursions. They are extremely helpful.
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