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Very good 7.2
Based on 769 reviews

Recent customer comments

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Very good



based on 769 reviews
  • Cleanliness 7.5
  • Facilities 6.9
  • Location 6.0
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for money 7.5
  • Food/Dining 6.4

Marcel A. from Canada
Couples
Stayed 4 nights in November 2015
5 PM after 5 PM you were pretty well isolated
The breakfast was excellent
We were there for four nights and five days and at first the service was good. We always give tips and even us giving tips as the days went by the service got worse and worse. We noticed all the people that were there for the free breakfast never left tips and we always left 120 pesos tip for breakfast and the last day we never left a tip because we had to ask for water get our own coffee and ask for ice for the water. I myself being in business always notice that when it's busy it's when you get the best service maybe that's why the service was no good because it was so slow. This is not for all the staff there was a few that were really good. The one day they came for room service and we asked for them to come back later and they did not come back so that evening we had to ask for service to get towels and shampoo etc. last of all we thought a four star resort should have facecloth and hand towels in the wash room all there was there was just two bath towels each day
Reviewed November 08, 2015

Steve B. from Switzerland
Business travelers
Stayed 5 nights in October 2015
far away from everything
breakfast buffet is ok, Staff is friendly, quiet location
Reviewed November 04, 2015

Joshua W. from Australia
Couples
Stayed 6 nights in October 2015
ok
food, pool, quiet
it is ok but nothing else around it if you want to walk. quiet.
Reviewed October 21, 2015

NECITAS J. from Philippines
Families with young children
Stayed one night in September 2015
great time
neaR THE BEACH AIRPORT AND MARKET
GRETA TIME WITH MY KIDS
Reviewed October 05, 2015

Ian M. from United Kingdom
Solo travelers
Stayed 2 nights in September 2015
2 day stay in Cebu
Close to airport, comfortable room
I booked this hotel based on price however wished I'd paid more and stayed at better hotel. It's dated but the rooms are very nice and comfortable. Close to airport about 15 mins. The swimming pool is at the sister hotel next door which is where I had to go to use wifi. The staff made a good effort with all my requests and made my stay pleasant.
Reviewed October 04, 2015

MA. A. from Philippines
Couples
Stayed one night in December 2013
In Mactan
big swimming pool, nice room, friendly staff
Reviewed September 26, 2015

Jeffrey H. from United States
Families with young children
Stayed 2 nights in August 2015
Good relaxation
room, service, and safety
My family and I enjoyed our stay at Sotogrande Hotel. The staff was helpful and very respectful. The place were the hotel was very secure because it was block wall all around. I feel safe letting my daughters out of the hotel when they wanted to. It was far from street vendors and little shanty stores. We had to take a cab every time we had to go sightseeing. The beach front was good for little kids to swim in and snorkling. The pool was not deep but spacious enough even if there were other people.
Reviewed August 25, 2015

cheryl R. from Canada
Groups
Stayed 2 nights in August 2015
Great Plac3
the food, pool, and views.
I was very pleased and would stay there again.
Reviewed August 22, 2015

SANGHYUN L. from South Korea
Groups
Stayed 2 nights in August 2015
good conference
good stuff good meal kind staff
location is so far, but rest of them is good
Reviewed August 17, 2015

Richard A. from Philippines
Couples
Stayed 4 nights in July 2015
Bad location,yet they charge you extra for transpo
Staff is friendly
Breakfast was decent at most, ala carte food was really bad when we ate for lunch. Transport arrangement is bad. It was an Ironman race weekend and everybody needs to go to the race venue. The supposedly free transport service (which is not in fixed time intervals) only brings you to Mactan Newtown. You need to pay extra if they'll bring you near the race venue, and they ask a different price everything freakin time! I saw the transport driver hand over some money to the hotel staff everytime, which I assume is their "commission" from our payment. I'll stay away from this hotel next time
Reviewed August 06, 2015