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Recent customer comments

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Very good

based on 307 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 5.8
  • Location 7.5
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 8.0
  • Food/Dining 5.6

Andres M.
June 02, 2015
The location.
Expect 2 star service. Hallways are noisy, the buffet isn't that great, the staff took a looong time to repair the cable tv and a broken hot/cold shower.

Alexander L.
May 26, 2015
Clean Hotel
Cleanliness, Location, Staff
My stay was excellent. Location-wise, it is only a walking distance to SM City Cebu. Buffet breakfast was good.

ian W.
May 13, 2015
enjoyed my stay
location, comfortable bedding, friendly staff

Simon B.
United Kingdom
May 12, 2015
Excellent hotel
Cleanliness, Quality rooms, Professional staff
Comfortable stay and good air-conditioning, the hotel was better than expected from 2 star. It is like a 3 star service

Elrico M.
May 11, 2015
Good value for money
Clean, accessible and good staff support
Good! Except for the noise but tolerable.

Sheryll T.
May 02, 2015
best hotel for backpackers and overnight traveller
good location, good food, friendly staff
don't book a dormitory type accomodation if you have young kids.. they have private room types and family rooms if you need more privacy.. staff are very accomodating.

Maria C.
April 24, 2015
Ok hotel
friendly staff

Ben Y.
April 15, 2015
staffs location close to pier
Good shower and fairly close to amenities

Nicko P.
April 13, 2015
Guests Are Very Noisy
The worst dormitory-type accommodation I have been to! The guests were talking and laughing so loud, even playing some loud music from their smartphones as if they do not care about the other guests who are sleeping and resting. The management does not even care if their guests are noisy. I reported it but they did not take action.

Alice W.
United States
March 03, 2015
Not a "Family Hotel" But Ideal for Backpackers
Staff, location, safety
I stayed at Sugbutel for one night on my way to Bantayan Island. The staff is very friendly and knowledgeable. I was taken up to my first class dorm bed promptly. I would not call this a "Family Hotel" because that implies a small place. It is ideal for backpackers and reminded me of Japanese capsule hotels. The price is reasonable for Cebu. I really liked the locker under the pillow feature. Very close to SM Cebu City, which has plenty of food options. Overall, a good place for a short stay.