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Recent customer comments

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All reviews (299)

Business travelers (18)

Couples (26)

Solo travelers (210)

Families with young children (17)

Families with older children (6)

Groups (22)

Very good
based on 299 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.2 Margaret C.
March 05, 2016
Good value for money
The accommodation is close to the depot where you can catch the bus to the airport. It is also close a couple of large shopping malls. Each bed has a curtain that gives you enough privacy. The Wifi signal stopped working twice but was back up and running the next day. The staff are very helpful. Cons: The showers were cold The location doesn't feel safe when walking back to the hostel at night. Wifi was not always reliable. The rooms have partial walls which means you hear everything from the guy snoring next door to the conversation two doors down.

7.3 ana M.
February 18, 2016
room ok. but a bit noisy with crying babies around
staff are sugbutel's assets :) especially the guards and entrance door personnel. happy people. location is good,public transport readily available...
it was nice. just need improvement on where to book family with babies. overall was ok. I will book again..hopefully next time, it will be more relaxing and peaceful especially during sleeping hours :)

7.7 Sina K.
February 06, 2016
not bad
food,timing,polite staff

7.2 Katarina P.
February 02, 2016
It was a good place for one night but wouldnt probably want to stay for longer.

6.7 Nazareno L.
February 01, 2016
my stay at sugbutel
location, cheap, comfort
it was good. the restroom is a bit dirty though

9 Larry C.
United States of America
January 22, 2016
Good Budget Accomodations
Comfortable bunk beds, excellent security, Friendly staff.
Good value for the money. There are plenty of showers, although I had no hot water on the morning of my stay. I wish the shower stalls had hooks on the door or in the tile so guests can hang their towel and clothing up. Right now there's have to hang everything over top of the door or over the wall and into the next shower stall. Not a good situation!

6.4 Rey B.
February 08, 2016
Rooms were clean and facilities were ok. However, the shower heater of the room we checked in to was always malfunctioning. We asked for maintenance and they sent an electrician 2 hrs later. That night it malfunctioned again and we asked for a room change and the staff politely accepted the request. They told us to call if we're ready so that they could assist us so after 30 mins we called for transfer. We waited an hour and called again, waited another hour and called the 3rd time. After 30 mins I went down in my pajamas frustrated and asked for the key myself and the time was almost 12am. Their buffet was disappointing, but the service was satisfactory. Overall, if it haven't been for the convenient location the hotel offered, I would rate this stay a lot lower.

3 Kwanchanok R.
December 14, 2015
Never stay here!
This is the worst hostel I have ever stayed. You will feel like your are being in the labor camp site. The hotel located near Cebu port, don't expect to see any nice view. Only local stay here, I didn't meet any foreigner when I stayed. People talk and walk all night. It was a nightmare!

8 Jonalyn A.
December 10, 2015
Good value for money
Elevator operator (never got her name) was so friendly and accommodating. Even more informative than the girls at the front desk.
Everything was O-K. No nearby pharmacy.

9 Ben V.
December 09, 2015
affordable and convenient
location, hote staff, inexpensive rate